Now in 2018 we feel we offer excellent customer service and remain competitive with our prices. Scale Model Shop was started by me, John, I started scale-models.co.uk modelling forum in 2004, with a view to build a friendly modelling forum to help people of all abilities with their hobby, a few years later Scale Model Shop seemed like the next logical step, and the business has gone from strength to strength, with many thousands of happy customers over the years. A family own and run business, we are able to give our customers a personal service that larger companies can't offer. We make sure you get an answer to your email fast, it doesn't matter if it's out of normal office hours we will do our best to respond to your quickly. Customer service is our number one priority, we offer the same standard of customer service that we would want to receive ourselves. We are an online only shop, this is so we can keep costs down and pass the savings on to our customers, but if you are local we are more than happy for you to collect from us, please contact use first so we can prepare your order.