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Help & Contact

Please select the subject below and click for more information.
  • Is this product in stock?

    Our website uses live stock levels, so if it's showing in stock then it usually is, however we are not perfect and sometimes mistakes happen or we have had a phone order and the last item was sold before the website stock was updated, in the unlikely event we are out of stock of an item you have ordered we will contact you as soon as we know.

  • How do I return an item

    You have 14 days from the day after receipt of your order to return it if you decide you no longer want it, the product(s) must still be sealed in their original packaging, and not be damaged, all items are returned at your own cost.

    Some items are excluded from return, see our returns policy for full information.

    You must contact us prior to returning any items, you must include your order number as minimum information.

    Our returns address:

    Scale Model Shop Ltd
    White Rose Mill
    HX3 6SN

  • I can't checkout my country is not listed

    We only deliver to the UK mainland, Highlands of Scotland, IOW and IOM.

    Due to excessive paperwork we no longer ship to the EU, the same information is needed for the Channel Islands so we have also stopped shipping to them.

  • I don't have a Royal Mail option

    Products like aerosols, large amounts of flammable liquid can not be sent by Royal Mail, and due to the 2kg weight limit you will only have a DPD option.