The customer service John delivered was absolutely outstanding. I unfortunately received in defective item (DSPIAE 3.0 Nipper) that had an improperly molded blade. John immediately responded to my issue with a link to a free return label and replaced the item no questions asked. Everything else in my order came exactly as expected and I couldn’t be happier. I will only shop scale model shop moving forward for all my modeling supplies. The prices are extremely fair and the services is top tier. I would recommend scale model shop to any serious modelers.