Great service and good prices…
Fast dispatch and well packaged
No problem and will definitely be coming back soon….
Easy to order, next day delivery. Sorted!
Excellent service as usual.
My recent order came really quickly & well packaged. I really like the fact liquids are put in sealed bags to prevent any accidental leakage during transit in the postal system. I’ve become a regular customer!
As usual a quality product that was packed very well and came untouched and unharmed in transit. Unfortunately on this occassion the item was sent to the wrong RoyalMail depot (which was not the fault of Scale Model Shop) so it arrived late but that’s all on Royal Mail and not Scale Model Shop hence… Read more “As usual a quality product”
I recommend this service to any person thinking about adding electronics to there models, first class on delivery, l am buying more as l am building 1/32 lancaster bomber
I’ve used the Scale Model Shop for previous purchases and was suitably impressed with their service, so when a search revealed they were amongst the stockists of my obscure item, they were my first choice. And again, they did not disappoint.
Excellent service and competitive prices …….I ordered several of the new Humbrol acrylic paints which arrived on time ………..great shop
Put in a fairly large order for paints and it was processed quickly and delivered perfectly. Will absolutely be shopping here again and can highly recommend others to use their services.
Great service as usual
I have been buying from the Scale Model Shop for some time now and will continue to buy from them. Even in the pandemic they have maintained high standards of service. If there have been problems they were sorted out with ease.
Service – 5 Stars
Communication – 5 Stars
Speed of… Read more “I have been buying from”
Item exactly as described and arrived promptly. Good service.
Excellent service overall. Very fast delivery and reasonable postage cost. Will definitely buy again!
Quick and reliable
Fast delivery, well packaged. Fantastic service as always. Great selection of products, my go to for modelling supplies.
Everything as requested. No hassles, no dramas, recommended A+.
Great service, kits came through spot on, big thumbs up for you!
1st time shopping here, excellent service
Excellent service…of course!
Yes very pleased with the product and the time it took to arrive
Good service. Arrived next day. Fair prices too
More than happy to shop at Scale Model Shop again. I placed an order, as a first time customer, on Monday at 10:52. Received an e-mail at 13:51 to say that my order had been dispatched. I chose “Royal Mail 24” delivery which delivers in 1 to 2 days. RM notified me later that day… Read more “More than happy to shop”
Great service. Order came promptly, well packed and no problems with any of my items. Thanks.
This is one of many orders I’ve placed with Scale Model Shop, who I first ordered from using EBay and since then I’ve been a regular visitor to their website. They have a wide range, delivery is quick, and they have been very helpful when I’ve had to ask question. Good people to buy from!
Order collected from store was ready and at hand. Great service.
Excellent rapid service
I am submitting this as I could not help but laugh re Trustpilot’s fee increase. How true!!!
That said the order arrived in good time and condition and i am looking forward to building it.
I am currentlywaiting for a camouflage decal from Czech Republic before I can begin. Thanks for the prompt… Read more “I am submitting this as”
Used these guys a few times now and the service has always been fantastic. The product arrives next day and always been supportive when I have had questions around products. Genuinely passionate about what they do. Highly recommend!!
Very prompt service an well packaged.
Needed some paint to finish one model and start a new project. Always excellent service. Will never use anyone else for my model making projects. Always five star.
Very easy to order…. very fast service….well packaged….good item
Placed a order online for store pick up. By the time I had traveled to the shop my order was ready to collect. Good all round service.
Great all round experience with this company , brilliant range of stock, good customer service, items arrived quickly and all items were very nicely packaged. Highly recommend and will be using again in the near future.
RNLI Severn kit was out of stock, filled in email for stock notification and within 10 days got email saying it was now in stock
As usual arrived within 36 hours of ordering. Always fantastic service.
Best shop in the UK.👍🚢
Excellent service and quick delivery’s as always
Very good order process and delivery in line with expectations.. very good customer experience thus far for me from Scale Model Shop.
Excellent service from these guys, very quick and efficient with all my orders so far, very pleased and would recommend to others.
First class service all round
As always fantastic customer service. Dispatched same day ordered and arrived as advertised 48hrs later
As usual order came in on time and well packed. Ordered my first airbrush so can’t wait. Will be coming back for more.
Great service and order delivered quickly, would definitely recommend this company to anyone wanting modeling assesorries.
Order was quick to be delivered and service was friendly
Easy to do business with. Quick and items well packaged. Will be using again in future.
Always a first class service from Scalemodel shop- excellent products and service, never had a complaint.
I hadn’t used Humbrol acrylic paint in the past. I found it to be very good like their enamel paint. What I didn’t expect was it’s robustness. With other acrylic paint I’ve bought I would leave the brush for some time before cleaning, no problem. Can’t do that with this paint! It was a little… Read more “I hadn’t used Humbrol acrylic”
Order came quickly, but I had made a mistake with the kit I ordered. This was sorted out in double quick time
Always a great selection of products in stock and not overpriced. Service is excellent, I rarely buy from anywhere else
Excellent service, simple as !
superb product, supremely excellent service posted really quickly arrived in excellent order and in good time, problem free purchase as always
Ordered one piece of brass strip. Ordering on the net was easy and quick. Package delivered safely and very quickly.
Very fast and prompt delivery service and well please with the service.
The items I required were easily found in the website, and were dispatched quickly. Would recommend to any modellers.
Thanks for yet another swift delivery and excellent service
Excellent service from Scale Model Shop as usual. Ordered on a Saturday morning, goods with me by Wednesday of the following week.
Excellent service. Great range, well priced, prompt delivery, well packaged. What more could one want!
Always an excellent service – good prices, well packaged and quick delivery, which keeps you informed at every step. Altogether, one of my favourite and highly recommended traders.
Excellent service, well packaged products, wide collection and availability, prompt delivery – can not fault ScaleModelShop!
Really fast delivery (about 2-3 days from order being placed) Rolling tool (for photo etch) arrived well packaged with no damage. Will use Scale Model Shop again.
Items were dispatched promptly and were well packed and arrived without damage what more could you want
Good efficient service delivered on time and in good packaging pleased with service will use company again
All items arrived in great condition and quickly.
Fantastic company, great service, speedy delivery considering the worlds go to pot!! Definitely would order from them again
First time customer and I thought the service was outstanding. The site is easy to use, the delivery is quick and extremely well packaged. I will definitely be purchasing from scalemodelshop again. Brilliant.
Great and swift service.
Great service but only downfall is as usual Royal mail they couldnt run the proverbial piss up in a brewery
Great service and great price. Delivered very promptly. Thanks!
Another excellent experience from ordering to very fast delivery, always the same with Scale model Shop a pleasure to do business with.
Very highly recommended.
Always deliver great service and a quick dispatch.
Superb service. Item arrived sooner than expected. Will definitely use this company again.
fast and reliable service as always
Ordered a few times from Scale Model Shop now the service has always been great and the items arrive quickly.
Ordered Wednesday evening. Dispatched Thursday morning, arrived in excellent condition Friday. It doesn’t get any better than that!
Excellent selection of products, managed to get some items I had really been struggling to find. My order arrived very quickly and was well packed and packaged! Will definitely shop again!
Really fast service
Excellent prompt service.
Great service and price. Let me know the details of expected delivery every step. Box arrived in good condition.
10 out of 10 for whole experience.
Fantastic service and communication from my order to delivery.
Will definitely use again.
Excellent fast service and great prices – thanks!
Great service and quick delivery. Thank you very much !
Packaging first rate, received very promptly with excellent communication. Items exactly as ordered. I’ve had several orders from the Scale Model Shop and thoroughly recommend them.
Great range of products – always delivered quickly
What more is there to say ??
As always, Scale Model Shop supplied the kit and accessories that I ordered at a good price, in a secure package and delivered quickly by Royal Mail. Great service all round.
Great work all around, thanks!
As always great speedy service , good range of products , latest kits and tools etc. Fairly priced. Always been one of the best online stores for me. Highly recommended !
Great service from the guys and quick delivery service too keep up the great work guys
As usual delivery was very quick, order was correct and competitively priced. Very happy with service and will continue to be one of my first ports of call for my modelling needs.
Great price and usual speedy service. Thanks very much
Fantastic service as usual. My ‘go to’ online shop. Highly recommended.
Excellent customer service for my order it arrived quickly too….will use this supplier in future..
Easy to deal with, good selection and quick dispatch 👍👍👍👍👍
Every time I’ve used Scale Model Shop I’ve been really pleased and impressed with both the breadth of their stock (including hard to find items) and the speed of their service. I highly recommend them to everyone.
Excellent service as usual !
Easy ordering process, good communication and prompt delivery.
Happy customer !
Order was incredibly fast to dispatch, arrived intact and well packaged, and costs were as low as usual for the items I purchased. I’ll be back again I’m sure for my next order of hobby supplies!!
Good prices and fast, reliable service.
My first dealings with Scale Model Shop.. very impressed with the service provided.. will definitely look to place future orders.
First class service at competitive price
As always my order arrived the following day, well packed in cardboard.
I’ve been using Scale Model Shop for just over a year now and the service is exceptional.
Thank you guys and John for a fantastic model shop.
Order arrived promptly and in good order, always a go to company for my hobby needs
My Parcel was delivered very Promptly and very Secure.Very pleased with the service.Thanks .
Good fast service.
The Scale Model Shop always seam to have everything i want and great prices, super fast delivery and always very well packed.
As a returning customer i can always rely on them to be efficient with well tracked delivery’s.
First order, and a very happy customer. Placed order on Saturday, delivered Thursday. I was kept informed with delivery details via email. Overall I’m very happy with the prices, service and delivery. Will difinatley purchase from scale model shop again.
Excellent (fast & reliable) service as always from Scale model shop.
Many thanks *****
Ordered some Tamiya paint, order processed quickly and prompt delivery.
Great service and fast delivery as always
The usual excellent service from Scale Model Shop.
Ordered paints, they had a good choice on their web site, in fact had all the colours I needed which was better than some other sites, they cost a bit more, hence the 4 stars, but the service was good and the items came very quickly, would use again for other products and of course… Read more “Ordered paints, they had a”
The ScaleModelShop is my go to online supplier. Their reliability is beyond question, and the automated e-mail system lets me know when my package will arrive. The product range is vast and when I have e-mailed a question or query, I have had a satisfactory answer within hours. The only reason I’d use another shop… Read more “The ScaleModelShop is my go”
Fantastic service, prompt delivery and value for money.
Excellent in every way. Highly recommended seller. My go to place for all things model. Huge thanks.
I’ve used Scale Model Shop numerous times and always found them helpful, reliable and competitive. I’ll happily use them again and recommend them to others.
Rapid delivery, excellent packaging and all items in perfect condition. Couldn’t ask for a better service. Always great communication from John and the team.
Fantastic service, quick and reliable. I never buy plants glues other parts anywhere else now.
My favourite store for paint and supplies. Prices are fair, they stock everything I need and my orders always come on time. By far the most reliable of all the modelling stores I’ve used over the past few years – 5 star service every time!
The best online seller for all things modelling
Only positive things to say, good service and price, and a comprehensive range of stocked items.
Excellent service. Ordered late on Friday, goods arrived Tuesday morning. Well packaged no problems. Will use again.
The team put my order together and got it all shipped me to in time for a great birthday afternoon at the hobby bench. Good service in these times speaks for itself.
They stock a great range of products and I will coming here first for all my hobby needs from now on. 👍
Goods were a described and arrived on time.
Great service, speedy delivery, only down side is he’s from fife (joke). Would definitely use them again
As per my previous orders my parcel has arrived amazingly fast with all items exactly as ordered.
Very happy with order and service
Great product, fair price and fast delivery, thank you
Thank you for a speedy delivery, and a great service, will use again, and highly recommend scale model shop.
First class service. I received the product inside 36 hours from ordering. The product itself is excellent and works perfectly for my purposes.
Order arrived on time and well packed.
Fast and efficient service, as always.
I saw The ‘Planet’ Work Bench in a Pintrest article and a search showed you had it in stock. I then had a look at what else you had to offer and was impressed with your range of products and increased my order to stock up on a lot of non essentials I wanted to… Read more “I saw The ‘Planet’ Work”
Cannot fault the service. Order dispatched next working day. Arrived wonderfully packed.
Arrived promptly and with no issues. Not much more to be said! Would use again
As always, fast and accurate service. Pricing and postage very acceptable.
i have been very happy with all the puchases i have made first class service cannot be beaten
Items arrived within a few days and in good condition, packed safely with a few delicate items. Confident and happy to order via them again.
I ordered the Hataka late Luftwaffe painting set for a 1/48 Tamiya FW190D. No other supplier had stock of this set so I was pleased to find it in stock at Scale Model Shop and at a reasonable price. The order arrived on the same day as the kit which I had ordered from another… Read more “I ordered the Hataka late”
Very fast service and the kit in perfect condition, brilliant, will order again with no hesitation.
Excellent service , fast 2 day delivery , very happy
Great service. Order arrived on time,
exactly as advertised. Will use again and recommend to friends.
Always good service at reasonable prices.
First class service, very prompt response to my order and very understanding and obliging in allowing a return when I got my order wrong!
I would have no hesitation in recommending Scale Model Shop to other like-minded modellers.
Product exactly what I ordered. Arrived safely and very quickly. Could not be happier. I wish all places I ordered from was this good.
My first purchase and I was delighted. Site easy to navigate, payment easy and delivery was fast and well packed. Will definitely purchase from you again. Many thanks.
Great service. Arrived quickly. Full range of paints needed were not available but that’s not a great inconvenince
Excellent service, good prices and very quick delivery. Also very well packaged.
Excellent prompt service
Excellent service as expected. Arrived earlier than expected. Thank you.
Always had great service from Scale Model Shop.
Always fantastic service from Scale Model Shop. I have used them for a few years now and the experience is always the same Excellent!
Must be the best model shop on the web. Very Highly Recommended.
Great service and quick delivery of the items – can’t ask for more
This and other recent orders have arrived in very good time, and in secure packaging.
Also, when I had a question they were able to help with this (via email).
Very prompt and courteous service, well packaged and no problems at all, very nice to deal with, highly recommended and will use again. Also has a very wide range of stock.
Excellent service and good prices
Goods were as described, sent very quickly and well packed. Excellent service as always. Also responded very promptly to a query about reward points. Very happy.
Well packaged and prompt delivery
As always, first class service from Scale Model Shop. Although I chose the best Royal Mail option, that doesn’t necessarily mean that your package will come the next day (especially at a weekend). Nevertheless, I ordered on a Thursday, the goods were delivered on Friday. Thank you SMS.
With regard to customer reviews, Bravo… Read more “As always, first class service”
The kits were a fair price and the postage charge was reasonable but to me the mpost important thins was that they were packaged to withstand post Office handling and arrived in immaculate condition. I would definitely use them again and would be happy to recommend them to fellow modellers 🙂
Fantastic service. Very quick delivery. Packaged really well as a spill would have been disastrous. Will definitely be using you guys again.
My order was processed very easily and quickly and arrived within a couple of days. It was well packaged. I would definitely recommend Scale Model Shop.
very fast turnaround ordered fRiday delivered Monday, well packed. Also items I wanted and prpmpted by the out f stock request email.
The paint olive green was used and sprayed jjust grate my other purchase was the VMS matt varnish that was used on a Tiger and went on just great all we’re pecked as all the Halifax Models Shop goods are.
Quick service, no hassle and good price. Would definitely order again. Thank you
Excellent service first class
Friday afternoon order dispatched in just over an hour and delivered Monday – amazingly fast service!
Despite this particular order consisting of just three items – paints – it was processed and despatched as if it was a large order. Very satisfied with the service provided. Would use again.
Great service & fast delivery. Brilliant.
Very quick to notify when items were back in stock. Quick despatch – very good service, already got more orders lined up.
Straightforward ordering process. Swift delivery. Product as described.
Arrived in good time good service all round I will shop with you again
Impeccable service every time.
Great service cannot fault this company very quick delivery well packaged and great value
As normal superb service with super fast delivery. Thoroughly recommended.
Ordered on a Monday and here on the Tuesday. Outstanding Service. Highly recommend these guys. Will I be ordering from you again? Absolutely
Perfect, arrived very quickly. I highly recommend the Albion alloys mini sanding sticks, nice and flexible so perfect for small minis 👍
Normal great service. Click and collect within 24 hrs, item ready for collection and always knowledgeable stuff from John. Great…
Excellent order processing and speedy tracked delivery.
Items were very well packaged and arrived in 2 days after selecting standard delivery. Very pleased with the service as this was my first time using Scale Model Shop. It’s great to know that they stock such a large amount of more specialist brands. I’ll definitely be using them again.
Very good range of modelling supplies. Orders turned around briskly and well packaged. Thoroughly satisfied
All items arrived on time, in good condition and 100% as advertised
Top class service as per .. goods always received very well packaged. They keep in touch with you in regards to your order I cannot fault their service
Super quick delivery and very well packed
Excellent service, very prompt response to emails and order dispatch, also very understanding and helpful in accepting a return when I got my order wrong! It’s the first time I’ve used SMS but will certainly be using you for future modelling supplies. I wouldn’t hesitate to highly recommend SMS to other like-minded modellers.
Great service as usual, I have used Scale Model Shop on previous occassions and will continue to use them, the above order was placed on a Wednesday morning and i received it the following day, cracking customer service, Keep it up, thankyou
Quick, reliable service and well stocked with good prices. Excellent!
Hello. Your parcels arrive on time and in good condition. Thank you, Jerzy
Order arrived promptly, I used the free delivery service. and it was as described packaging was in tact and all recyclable. Would use again.
Excellent service, all items delivered 2days after order placed.
Scale Model Shop is one of my main go to suppliers, always an excellent service, everything packaged well and delivered on time, sometimes quicker than expected.
Items received promptly and in excellent condition. Will be starting on the soon.
excellent all round highly recommend
Fast delivery , well packaged, all in good order.
1st class service thank you.
No problems all good
Excellent speedy service arrived well packed and very quickly
Well packed and fast delivery – excellent
Great service and speedy delivery as usual.
So I was looking for a model dullcoat and restores is no longer around. So thought I’d give tamiyas version a try. Seems to work well, price was right and delivery was quick.
Great service and products so will use again for certain; thank you
Excellent, speedy service.
The free delivery was quick and efficient, items were packaged well and arrived at the specified date. Cannot be happier, will order again in the future.
Good price, great service – as usual.
Very happy with my hobbyzone purchase, fast delivery as well.I would highly recommend your store thank you
Excellent online model shop with great prices and fast delivery.
One on my top go to model stores.
Model came, well wrapped and very quickly. Excellent service
Very good – easy to use web site, accurate product descriptions. Order was processed promptly and arrived next day in neat and secure packaging. Product was as described and well-presented.
Great efficient and prompt service.
Very helpful and pleasant to deal with. Quick delivery, what more could you ask for.
Phoned up about collecting an order, super helpful and friendly and easy to collect later on that day
I have dealt with Scale Model shop for a number of years now and I have always found that the items on the site are very reasonably priced and that the service provided by John is second to none. I will continue to use this store for most of not all of my supplies and… Read more “I have dealt with Scale”
Promote and efficient service
Thanks for good service and fast delivery.
Very quick delivery service and now even better with free delivery over £60.00.
So much quicker than emodels. Always found this online model shop excellent.
Collect the order, and as usual this shop is by far my favourite scale model shop, and their service is absolutely fantastic, also their catalogue of products is great! I cannot say this enough but love this shop and it has become my go to shop for scale modelling, paints, weathering products and also any… Read more “Collect the order, and as”
An excellent business , great choice of items , and prompt delivery of items orders.
No issues…great service
Top quality products. Fast and efficient service 5 star rating used a few times and will continue never let us down thank you.
Excellent service as always , well packaged and timely delivery , can’t ask for more.
excellent service as usual, delivered in record time, your company were the only one I could get this item from.
have used your company twice in the past with the same outcome.
will doubtlessly be ordering more items in the future.
very satisfied customer all around.
SMS has become my “default” supplier. I can (almost) always find what I want, prices are reasonable and service is efficient and friendly. I would recommend them to anybody.
Items arrived quickly and work well, no complaints from me what so ever.
Always great service from Scale Model Shop.
Very fast, well packed delivery. Perfect service as usual.
Amazing service super fast delivery well impressed will continue to use scale model shop in the future
Good services and fast delivery. Very pleased.
First choice for all my modelling needs. Reasonable prices and usually a well stocked Web site, (although the pandemic is causing problems).
Keep up the good work.
I have been very happy with the service provided by scale model shop, my orders have been well packed and delivered quickly. I was really impressed with the wide range of AK paints which they stock….. which aren’t the easiest things to find in the UK. I will definitely be ordering from them again in… Read more “I have been very happy”
Kits exactly as described and arrived very quickly. Looking forward to building them. Very efficient service, thank you.
Highly recommended. Face delivery and great prices , will use again
Always have great service from Scale Model Shop. Throughly recommend.
Very Good service indeed
excellent service , and quick safe delivery , many thanks. will order more.
Good, quick service, no complaints. Will order from them again.
Good prices, good range of products.
Stockists of Mr Hobby. Very fast delivery. Will use again.
Product when expected and in good condition. Has been good to build and makes a great addition to my growing collection of vehicles.
Great prompt service, liked the fact i could select DPD for deliveries, the post office keeps losing my orders and DPD are a lot more reliable.
My first order with the Scale Model shop after a lot of internet searches to find a good supplier and was very pleased with how quickly the order arrived, great selection and competitive prices. Will definitely use them again
Many thanks – great service. Everything arrived in super quick time and carefully boxed up.
I recieved my order on Monday and i was spraying the VMS Matt Varnish on to the two Models i had finished the service is 1St class and the Post office are first class .
Excellent company all orders delivered on time and in excellent condition would highly
Recommend this store
Discovered during the pandemic SMS are a 1-stop shop for modelling materials, tools and more. Their website is easy to navigate and locating items was simple. Their communication is excellent and the orders are dealt with quickly. Obviously delivery has been compromised during the lockdowns but everything has arrived in good condition. My aim is… Read more “Discovered during the pandemic SMS”
Good selection of models & accessories, Easy to place an order, well priced, stock levels accurate and quickly delivery… what’s not to like!
Great service throught the last twelve months of lockdown supplying all my painting requirements.
Great choice great service just made another order. Maybe I will get the free gift if I order some more. Tim
Quick delivery and delivered when they said it would be. This was my first order with Scale Model Shop, and it won’t be my last. Many thanks for the good service. I would not hesitate to recommend you to anyone.
Great service. Well packaged, prompt delivery and informed about all stages of the delivery. Thanks
Have used scale model shop multiple times, brilliant service , fast, accurate and good customer service. Wide range of stock is nice as well with clear availability, would recommend d
Arrived promptly & well packaged. Good range of materials available.
All good stuff, First Order with these guys… Everything I needed was in stock, and posted super quick, impressed and will definitely be using again .
Just received my latest order from Scalemodelshop. As always, it arrived quickly and was well packaged. I have bought numerous orders from this shop and I have never been disappointed with the quality of service, packaging, product range, and prices. During the difficult times we have been enduring the guys kept working, somehow managing to… Read more “Just received my latest order”
Having placed four separate orders with the scale model shop I would highly recommend them
Order arrived quickly together in one box very well wrapped, Very happy
As usual order arrived on time and securely packaged. Looking to invest in some airbrush equipment so will contact them to see what they got. Great service.
Items arrived quickly and well packed,superb service and will use again.
Prompt delivery as expected
All items arrived in good condition, on time, 100% as advertised.
Great service as usual.
I’ve used ScaleModelShop several times over the past year during COVID. Invariably my orders have been dealt with swiftly and arrived complete and well packaged.
To be honest, SMS are becoming my ‘go to’ model resource these days. Turn around for orders is invariably rapid, their range is vast (including some items I’ve never seen elsewhere), there’s a very efficient waiting list system for out of stock items and pricing is competitive. The only downside is the temptation of those… Read more “To be honest, SMS are”
Really impressed (as ever !) with the availibility and speed of delivery. On this occasion, I had questions about the use of the kit( as a novice !). The guys at Scale Model Shop dealt with my queries thoroughly, when promised, and gave me excellent and clear advice !
Thank you !
A lot of unique models from different model makers. I personally prefer Tamiya, MENG and Trumpeter, and Scale Model stocks a very good range of these.
Delivery cost is a bit high, but considering it is using DPD, I can stand that. I wish the shop can lower the delivery cost to ship with… Read more “A lot of unique models”
My go-to hobby shop for all my modelling materials. Their prices are very reasonable & their shipping is super quick. The only thing I can’t get from SMS is the Gunpla models that I build! But other than that, their range of stock & service is excellent.
Great place and people to deal with.
Won’t hesitate using again.
Fast delivery, well wrapped. Thanks
Great purchase, no hiccups, fast delivery
Excellent service EVERY time, well packed, speedy delivery!!!
fantastic service thankyou.
Received in excellent order, well packaged and arrived within the delivery estimate. Thanks for the prompt efficient service.
In stock reminder spot on as was delivery- excellent!
Good prices and quick delivery. Highly recommended!
5 Star service, rapid delivery, great choice. Great Model shop.
Good price, items arrived nicely packaged and quick. Recommend
Excellent service again for a recent online order, received in just 2 days. If you cannot bear to stop working for long Scale Model Shop is the place to search.
brilliant service ordered fri pm arrived sat pm all good can`t go wrong
Huge range, quick shipping and order arrived in perfect condition. Great service
Excellent service and posting out to us here on the island of Jersey… Paints well protected in the parcel box with everything arriving in perfect condition… Highly recommended from a new and from now on regular customer.
good stock levels and good communication all the way through the process. Thanks SMS
As always guys, great service ,prompt delivery and excellent value.
Been using SMS for close on ten years, service still brilliant.
Excellent service 👏
Very good service
Delivered in very good time and wrapped up neatly and with care. Many Thanks.
Order came quickly and everything was correct, well packaged as well. Top quality service and will be ordering with scale model shop again.
Excellent service with prompt delivery.
As usual first class service keep it up and you can’t go wrong. Thanks guys
Can’t fault the service. Accurate, prompt delivery and I was kept informed all the way. Good website with plenty of choice. Thanks for being there.
Excellent service. Pricing was competitive and delivery really fast.
Great service, arrive quicker than promise.
Prompt service from start to finish
Great service good price and quick response
Excellent five star service, well packed and fast dispatch THANK YOU.
Again all order fulfilled and arrived on time , will continue to order from you in the future
Truly a wonderful company to order from! They always ship out orders really quickly and I often receive them before I expected to. They have everything a modeller could need from beginner to advanced. I will be a loyal customer for many years to come.
Excellent service,items arrived very well packaged.fast delivery too. I’ll definitely order from them again.
First time I have used scale models for online order and delivery – Excellent service – from start to finish. Will definitely use them again in preference to other modellers sites I have used.
Scale Model Shop had the item that I wanted at a good price & with fast delivery.
I will definitely be a returning customer.
First class service from Scale Model Shop. Good quality products reasonable pricing and a great attitude.
Great service and fair prices, will use again.
Always seem to deliver faster than advertised – great service and a very solid supplier of useful modelling products
Another delivery made without any hassle and on time. I cant recommend these guys enough. I struggle to find another company like this. Service is second to none. Great job guys
5 Star Service. Always fast and well packaged.
This is my one stop model shop everything you need with excellent customer service
On point as always.
Ordered from these guys a few times now. Always easy ordering and prompt, well packaged deliveries. Definitely will use these guys again.
Another great service from ScaleModelShop
We ordered a tank model, a set of soldiers, and lots of paints from Scalemodelshop. Very pleased with the service – quick delivery, securely packed in order to avoid any damage. The quality of goods is very good. Will use again when my son decides what he’d like to purchase next.
Fairly difficult kit to obtain, prompt, well packed, reasonably quick courier delivery in the circumstances.
Easy website to negotiate, had everything I needed, and the reviews by other customers were very helpful in deciding what to buy.
paints were good with bag sealed, but the diorama battleground sand was leaked from its plastic bag. Overall is good just a little messy when I opened the box.
Ordered different items over the last few years always a first class customer service from start to finish. Thank you.
Absolute first class service, thoroughly recommend. Thank for the service provided.
Speedy and efficient
Really excellent service as usual, and great products too!
Excellent online shop that has a lot of what I need very good service especially in these uncertain times
Great service and products thank you 👍
Very good service as usual from Scale Model Shop. Lots of harder to find stuff in stock at reasonable prices and a reward scheme for account holders…
Of all the orders I have placed (and there have been many during lock down) I have never received anything but great service. Delivery is always punctual and products are well packaged so arrive in perfect condition. On the couple of occasions I have had to contact customer service, they have been helpful and quick… Read more “Of all the orders I”
Friendly, accommodating, speedy delivery, excellent.
First time using your service and certainly not disappointed. An easy to use web site, excellent service and speedy delivery. Would recommend.
Great service as always………. Many Thanks…..
I have used Scale Model Shop several times now and each time the service has been exemplary.
Delivery whilst paid for has been prompt and the packages have been well protected.
I have been impressed with the stock that they always have and I have even been emailed when things have come back… Read more “I have used Scale Model”
Scalemodel shop had all the items I wanted in stock. They sent them to me within 12 hours of ordering them. I received them the following day.
Couldn’t recommend this company more, no excuses made because of COVID. Orders shipped and received within 48 hours, brilliant
Package came quickly and was well packaged. Im always happy with everything i order!
I cannot fault this company. Becoming my go-to online service as they have a great range of stock, including kits, paints and tools.
I must admit this time around there were a lot of paint and tool items showing out if stock- more than normal- but luckily they had everything I needed so I… Read more “I cannot fault this company.”
Excellent service as usual.
Always a pleasure to use the site. Delivery is quick and well packaged.
Everything was delivered quickly and as expected. Thanks.
Very good service as usual.
Arrived well packed on the specified day.
Can’t fault it.
Personally I would like to see filters added when looking at brands.
So if I go to Takom i get everything stocked but no option to choose just 1/35 for example.
Great service, fast delivery and all the goods arrived in good order. Thank you.
Quick delivery and a good price. The delivery company (Royal Mail) mashed up the packaging a bit but the product inside was ok.
Speedy service, good stock of paint (I found all I wanted in one place), sensible price including delivery. Thanks.
First order placed, but received efficient service, package delivered within two days.
Excellent prices & excellent service.
Everything as it should be with my order! Arrived on time and very well packed.
I have several orders from here recently and have had an excellent service and prompt delivery each time.
Would thougherley recommend to anyone
Easy to use website, competitive prices & able to buy all the products I wanted in one place.
Customer services (when I contacted them about a mistake I made when ordering) was quick, polite & efficient.
I will definitely be using them again.
Very good selection, reasonable postage and prompt service. I buy from here a lot !
Ordered and delivered with minimum of fuss, model actually arrived earlier than anticipated. Great service all round.
Excellent service! This was my second order. Goods despatched very swiftly and arrived on time on both occasions. Would definitely recommend. I look forward to ordering again once the rest of the items I have on my waiting list arrive in stock.
Easy to navigate order page, quick response, happy to purchase again in the future
Ordered my model on Good Friday and received it on the Wednesday after the Bank Holiday Monday. Well packaged and prompt. Can’t ask more than that, excellent.
Great service always very fast delivery
So good to have this book, as I haven’t used Photoetched parts before. it goes int a lot of detail. First class service too.
Always good service from Scale Model Shop, impressed as usual. Orders are almost always on time, perhaps only a day later than expected occasionally, but that is no problem. The Mission Models red oxide paint was exactly what I was looking for.
I always get swift and excellent service
Excellent service, thank you. Your website made it easy to select the right Tamiya colours, and delivery was bang on time! I shall be buying from you again, now sadly my local model shop has closed for good. (Not Brexit, but COVID and poor quality products from China that are impossible practically to return)
Order was placed on Easter Sunday, even with the bank holidays the package was received on the following Thursday. Great service. Also the packaging was first rate as all the “fluids” were sealed in their own plastic bags to avoid spills etc. First rate service will use again.
Various order numbers. As ever, quick efficient service and goods well packaged. On the occasions when I’ve needed to speak to someone the staff are courteous and knowledgeable. Would recommend to all model enthusiasts.
A very efficient and fast service, with my completed order being sent out and delivered within two working days.
SUPURB COMPANY , WITH YOU EVERY STEP OF THE WAY. EXCELLENT COMMUNICATION AND WOULD NOT HESITATE TO BUY FROM AGAIN.
Great range of products and great service at a reasonable price.
Scale Model Shop is one of my top 3 UK hobby stores. Absolutely huge range of products. Competitively priced. Quick order turnaround. Importantly, my latest order included several wet items – liquid poly cements – and each wet item was individually sealed in heavy-duty black plastic. Everything arrived in good condition, but it’s good to… Read more “Scale Model Shop is one”
Great service from these guys. Everything a modeller needs is here
Superb hassle free order once again. Super fast delivery.
Prompt service and an excellent selection of kits, tools and everything else that you need for the hobby
5 star service as always.
Fantastic service and very informative on delivery and tracking updates.
I look forward to dealing with you again soon
Ordered several Hobbyzone bits from Scale Model Shop that were in stock.
All items well packed and dispatched quickly, arrived and constructed without any issues.
Speedy delivery and well packaged. Website shows what is and is not in stock so no surprises. Will order again.
The order arrived promptly and well packed with the paint wrapped in bubble wrap then sealed in a thick heat sealed bag.all in all a very good service.
As always ScaleModelShop delivers – great range of products and decent prices. I do wish delivery was a little quicker (hence 4 stars rather than 5) but apart from that a great company that has helped me stay sane in these difficult times …. thanks guys 🙏
It’s always a great experience shopping with Scale Model Shop, they carry a fantastic range and the pricing is pretty competitive. The customer service is always first class as well.
Arrived in good time, securely packaged. Definitely recommend Scale Model Shop. Prices very competitive.
I have just started out doing dioramas and found this store to be excellent value for money, choice and service.
My model kit of a U-2C arrived well packaged, and the delivery was very fast, I have purchased from the Scale Model Shop before and I trust them completely, I have had issues elsewhere, so I choose a shop that fulfils it’s delivery promises.
Easy to order and the items arrived promptly. Good service as always .
Excellent service , good prices and easy to order from the site. All items have been delivered within a couple of days and i have no complaints , my goto site )
Very quick and efficient service. Product was delivered within 72 hours of ordering.
As with each and every order I place with SMS, the process is seamless. Communication is good, shipping and delivery excellent. My GOTO for my modelling needs.
I have used there online service and it is first rate. The orders i have placed with them have always arrived in first class condition and a timely manner. There service is excellent. I have no hesitation recommending them to anyone and i will carry on using them myself.
Excellent product, exemplary and prompt service, all good, many thanks.
Usual fast reliable service.
As always quick and good range of quality products. Delivery costs for small numbers of items are high so have to wait for a bigger order.
Excellent fast efficient sevice….great. Thanks Martin👍.
Excellent service yet again, have used many times.
Fantastic service , my order arrived quickly , very pleased with service , will definitely using you again
Excellent service , thank you.
My order was delivered on time and in perfect condition. Waiting for my next order to be delivered.
Excellent service once again from Scale Model Shop, and fast detach times. I recommend these guys and will be using repeatedly.
Order arrived before i expected, everything i orded was in stock and it was well packaged
Spot on no nonsense, especially sent to the Glorious county of Lancashire, all the best team, try and cut the postage charges down that’s all.
Always got what I need and the prices are very good.
Great service. Fast and efficient delivery. Good choice of products
Amazing service as usual. Highly recommended.
Super fast delivery of paint set, well packed and arrived safe and sound
Prompt service of a good product.
From the huge range of products stocked now from Scale Model Shop, their service is first class from very competitive prices to very fast tracked deliveries.
Scale Model Shop for me must be the best online model shop in all categories.
After seeing an advert online for the Scale Model Shop I placed an order for Vallejo Model Air paints with them. Ordering through their website was easy and straight-forward and the items arrived within a few days via Royal Mail.
I will be happy to order from this supplier again in the future.
Great service with fast delivery and the kit was well packaged also great prices for the kits will buy from again. Thanks
The paint arrived promptly
Prompt, efficient service
Another good experience with Scale Model Shop – items arrived quickly and well packaged (especially the paints!)
Great and fast service.
I’ve ordered from the Scale Model Shop quite a few times now, always impressed their service and how quickly they get my order into the post. Excellent selection of models and goodies, my first choice in model shops 😁
SMS has continued to meet my modelling requirements on all counts. It holds good stock levels of what I seek at reasonable prices, and it despatches the orders promptly so they arrive within a few days. I would thoroughly recommend SMS to any scale modeller as the ‘go to’ online store.
Quick delivery and great price. Will be using again
First contact promising, albeit the second part of small order became ‘lost’ in ” back Office” for a few days.
Willing to see potential in new orders soon. Good Service.
Excellent service. Quick dispatch, good communication, well packed and protected.
The price of the product was great and the service was too. My order was dispatched during good Friday despite stating it wouldn’t be on the website which shows a level of reliability and passion from the team in my eyes.
One issue was the address asked for my street name before my house… Read more “The price of the product”
Received my order quickly with contact every step of the way. Also have order tracking which is very useful. Fast becoming my favourite place to order from. Top service every time,
Items came quickly and packaged securely, as always no complaints
Excellent service and delivery as always. 🙂
Excellent service, quick and reliable. Very competitive prices and stock availability.
Good service as always; well packed and dispatched promptly.
Received my order within 24hrs of submitting it! Excellent!
Extremely good very fast and efficient service I have used scale models before and never had a problem . Highly recommended.
Lots of items in stock and dispatch quickly, little to compalain about!
A very quick delivery and most importantly for myself the items were very well packed. So no damage, will be using ScaleModelShop for future purchases.
Great service order arrived promptly. Thanks
I have to say without doubt SMS are one of the best online shops I have dealt with, and believe me I order quite a bit! (PS. Don’t tell the wife!! lol..)
My order was really well packed and protected in order to deal with the rigours of todays often near Neanderthal delivery drivers… Read more “I have to say without”
Fast efficient service.
Never let me down.
Have placed numerous orders now and have always found the service to be of the highest standard, from availability to packaging and the prompt shipping and receipt of the order.
Very pleased to date and would not hesitate to recommend.
My order arrived promptly and it excellent condition. It is always a pleasure to use Scale Model Shop and I recommend them to everyone.
It’s an absolute pleasure to give these guys my hard earned money! In a world full of internet resellers who don’t give a damn about customer-service, Scale Model Shop just never fail to impress with their professionalism. Their website is always bang up to date with stock levels, so you never end up with any… Read more “It’s an absolute pleasure to”
First time ordering from here – found the store when searching for a specific product on Google. Prompt delivery, and excellent price – will definitely use again.
Super fast service as always, very well packaged with paints & liquids protected from other items. I don’t think you can find better service anywhere, highly recommended to one & all.
The product was securely packaged and delivery was fast. Overall, I am satisfied by the quality of service.
Excellent product, I phoned before I ordered the guy on the phone was really helpful, even explained when I would get the compressor. – compressor itself is excellent really well built very well packaged.
Great service and prompt delivery. Fully recommended to any avid modeller.
All arrived safely, as ordered, and quickly.
Superb and timely service and good decision to ditch Trustpilot.
Good old fashioned business sense prevails..
Excellent Speedy reliable as always from Scale Model Shop (John and team) Thank you *****
Yes i was very pleased with my order everything from ordering to receivng my order was really first class
Been ordering from SMS for some time now & cannot find fault with anything. Every time it arrives within the timescale selected for delivery.
Well done 👍
Always top products great service with very quick dispatch a shop to recommend.
Order arrived quickly and in perfect condition. Would order from again.
Everything arrived very quickly, exactly as was asked.
Simply the best and most reliable scale model shop online in UK, where you can find novelties and keep yourself updated with the most common stuff.
Fair prices, and a super fast and professional service in a very good package (I mean litterally!) . Really-really recommended.
the order was just what i wanted and delivered in good time, Many thanks
Easy to use site, simple ordering process, quick delivery, well packed.
Despite ordering late and just prior to a Bank Holiday weekend the order came complete, well packed (and very welcome!) a couple of days later; this was excellent service! The product range and prices are similarly first class. In addition I discovered their Scale Modellers Forum a real ‘Win, Win’ situation!
No issues at all with the scale model shop.
Usually the items I require are in stock and promptly delivered
Found SMS early in first lockdown. Had several orders, all sent secure and arrived when they said they would. Pleased they use Royal Mail as a carrier as that tracking system works, unlike some other carriers who use systems that don’t work. Just waiting until some items come back into stock and then will place… Read more “Found SMS early in first”
Prompt delivery, well packaged, great service
I have had a number of orders through Scale Model Shop now and I am always deighted with how quickly the order is shipped and how well packaged it is. Good range of kit that is reasonably priced. Highly recommended.
Processed promptly with no issues.
Great range of products at a better price than I could find elsewhere. Very fast delivery and great service! Thank you!
Excellent service. Items dispatched promptly, and all in stock. Good online prices.
Another excellent experience with Scale Model Shop. Always a pleasure to do business, with brilliant service and very fast well packaged deliveries. Very Highly Recommended.
First class service as usual, many thanks
Excellent service. Very reliable, prompt delivery. Exactly as advertised.
I will use again.
Excellent range of products. Good quality and quickly received. Highly recommended!
Arrived promptly as ordered.
Arrived quickly, fragile and delicate items with extra wrapping and protection. Items priced well and good selection available. Thank you
Yet another prompt and well packaged delivery. Highly recommended!
Excellent stock levels with quick dispatch times and all at reasonable prices.
The ordering process was really easy, it was handled and sent out the same day. Arrived on time, and was well protected. Great service that I will be using again and again.
As ever, everything arrived safely within a few days. Many thanks.
From the choice of kits to the packaging, absolutely brilliant. Thanks Guys
Fantastic company. Everytime i need something Scale model shop has it. Website is so easy to use and their prices seem to be cheaper than where i was getting my things from, this has now made them to be my go to model shop. Everytime you purchase something you get rewarded points which you can… Read more “Fantastic company. Everytime i need”
Item exactly as described, arrived on time & excellently packaged. Highly recommended.
Always very good service and delivery.Always has what I need. Prices for everything is very competitive. Was disappointed with one supplier and have used these from then on.🇬🇧 Never disappointed with the range of kits,paints and accessories.
I searched for uschi van der rosten uk chrome powder everywhere, this is a tough to source product. Scale model shop to the rescue not only did they have it they got it to me in next to no time.
Excellent store with everything you could be looking for.
Excellent service and didn’t have a long wait for delivery
Parcel very well packaged 📦
All round a great experience
Doesn’t matter what I order I always get geat service it’s a credit to the people who run the shop
This order arrived very quickly (great as it is a Birthday Present). I have always found orders to be completed quickly and with no fuss whatsoever, any problems or queries are dealt with quickly and efficiently by the staff. The delivery was smooth and the items were well packaged with no waste! Thank you all… Read more “This order arrived very quickly”
Excellent service throughout, with prices to match…I will be returning for more in the future.
Excellent Kit, Very good Packing, Quick Delivery – Highly Recomended
Excellent speedy service.would recommend
Excellent service.Easy to order from website with prompt delivery.Highly recommended.
Ordered a load of bits for new project for next day delivery. All arrived safe and sound, extremely well packaged, the next day. Always great service from Scale Model Shop.
excellent selection of AK 3G product and cheaper than others. Good delivery time
Cheaper than my local shop, and also got the order to me quicker. Will use again.
Ordered paints from ScaleModelShop and with 3 days, all delivered. Excellent selection of manufacturers and products with great service.
I can recommend this model shop to all you modellers (my expertise is in model railways).
Great service, wide selection great prices.
Prompt service well packaged good tracking info
Fast Delivery and for a reasonable price. Will definitely use again soon.
Thank you and this will do nicely looking forward to bringing you more business.
Requested a notefication when this item came back in stock, SMSsent me an email and from then on it was there normal,promt service
Great service – fast postage, good packaging and all parts present. 5*
Excellent and quick service, will use again.
Excellent service, highly recommend.
‘Amazing Website & Superb Content’
Ordering & delivery very quick & items arrived well packed with obvious care.
Would 100% recommend.
Good website, communication and service. Thank you.
Prompt service and delivery thanks
I ordered a 200ml container of Vallejo Airbrush Flow Improver. Scale Model Shop delivered the product in a faster than quoted delivery time. I’m very happy with the price, fast delivery and good service. I would definitely recommend ordering from this company! – Paul Moss
Food range if stock. Very speedy delivery and excellent communication. Would use again.
Very fast and efficient service as always. Recommended wholeheartedly.
Excellent service – all items are well packed and promptly despatched.
I had ordered varnishes, paints, and sanding pads. Everything was shipped less than a day after my order and arrived well packaged and unharmed. Would order again. 5/5.
First class service from the Scale Model Shop, especially a very prompt answer back to confirm why you can’t send Tamiya acrylics in the post. I had never thought of reading their labels to check on their flammability.
This is the first time I have used SMS and I found them extremely helpful in all respects. Also for the first time I purchased AK air series paints which I have found to be an excellent product far superior to the paint I had purchased previously.
item arrived this morning well packed as usual fast and prompt service many thanks
reasonable prices both for stock items and more importantly postage to Northern Ireland, my order was picked in a timely fashion and dispatched and received within a few days.
Very prompt service and with the extensive range of items I shall definitely be returning for other products in future, especially now with Brexit some… Read more “reasonable prices both for stock”
Well packed, complete and delivered within a very short time. Excellent service.
Great service. Very comprehensive and easy to use website. Prompt delivery. Will use again.
I have only used these guys once, but their selection is massive and varied, very quick and easy, delivery costs are fair and the order arrived quickly. The points system is also welcome and appreciated. Will definitely be using them again and will recommend!
Excellent service, order arrived in a couple days and in perfect condition. Couldn’t recommend more.
very fast shipping and good product
Good price and quick service. Can’t ask for more.
Excellent service,goods arrived on time and well packaged
Great service, and everything I needed was in stock.
Dispatched right away and arrived on time in perfect shape. Definitely going to keep ordering from here.
My order of VMS Smart Mud arrived very well packaged and by the promised date. Very good service – I will be ordering from this company again.
Excellent service as usual. My go to hobby store.
Very easy to order and fast delivery. Excellent all-around service. Many thanks.
Excellent service with competitive prices will use again
Excellent service everytime, competitive prices, always well packed for postage.
Excellent service, competitive prices with good delivery. Cannot fault the service.
All of the model and service and everything was really good…..
Kept updated as to status of order and arrived within 48 hours, very securely packed too, highly recommend using these guys
Always seem to have what I need in stock. Quick delivery. I rarely use anyone else now.
Brilliant service. Well packed and fast delivery. Thank you will use again
Excellent Service. Orders are processed and dispatched very quickly compared to other online model shops
Fast delivery. Well packaged. Great customer service. Good range of items.
Fast, fair price and item was unavailable from more well known suppliers. My new first stop shop!
Excellent service; quick and efficient. Greta product, very happy>
Outstanding service is the only way to describe my experiences with ScaleModelShop. The items are expertly packaged and the speed of delivery is impressive. I cannot comment on their comms process when issues occur as I’ve been lucky enough never to have had any problems at all 🙂
Quick and excellent service from all your team
Great service, order dispatched on the same day and delivery was very well wrapped, so arrived safely.
Excellent service as usual!
Order arrived PDQ, and was well packed, will be restocking soon, with more paint and washes
Aways a great company to deal with. Orders processed quickly, packed well and delivered within and many times before the due date,
Great service, along with Royal mail my order was delivered next day. Good, solid packaging ensured it reached me in perfect condition.
Great service as always. Order spot on and good delivery 👍🏻
Your service since I first started purchasing from you has been exemplary. Long may it continue.
First class service from ordering to delivery.
I’ve been a customer for years now. Always a quick and reliable service!
Great shop to deal with and always a pleasant transaction… my number one go to for AK products! A***
Order turned up on time and I was delighted with the Tamija Slmca 5 and the MiniArt French the civilians.I am building a diorama of a 1950’s Tour de France and these will add to it.
John always posts quickly and packaging is great . i have the scale model shop as my go to ,for my modelling products.
Very good service and quick delivery from this company I will be using them again .
This is now my third order. Great choice of paint and delivered very quickly, great service
First class service once again from Scale Model Shop. Goods ordered over the weekend and with me by the Thursday of the following week. Good secure packaging and prompt delivery. Excellent all round.
Great service, very quick delivery
First time buying items like this as I’ve only just got into model making. Great service. And will continue my journey with you guys
Quick delivery. Good range.
Fantastic service arrived really quickly too. Thank you. 😊
Hi – I received my order correctly and within the delivery time specified. Excellent, couldn’t be better thank you.
Competitively priced products and good stock levels compared to other suppliers. Would have been 5 stars but for delivery delay due to error by Royal Mail. My go to supplier!
After about 20 years it nice getting back in to modeling, alot of my old tamiya paints have seen better days so slowly replacing them and adding a few extra bits on that I may need.
Brilliant service and they have most of what i need in stock.
Excellent service, quick and arrived well packaged and condition
The order arrived super quickly and was extremely well packaged. As always the guys at Scale Model Shop deliver top quality products at a competitive price with the best level of service possible. I can’t recommend Scale Model Shop enough!!!!
Order turned up safely boxed within a few days of being placed. Very fast. Good selection of modelling materials, I needed plastic tubes for gun barrels, several sizes available.
This is one of the best sites I use for modelling supplies,
There is a fantastic range of stock, from kits to paints and auxillaries ( and VMS!) and the delivery is always very quick and well packed.
I have been using SMS for a few years now and would heartily reccomend
… Read more “This is one of the”
Excellent service thanks
Same great service as usual.
as usual my order arrived as expected and in good order wish to thank you for your continued excellent service
Great service as always. Arrived quickly and perfect for what I needed. Will definitely use again.
Usual great service. Easy to order, great comms and fast delivery 👍
Superb service from the shop as I’ve come to expect why go anywhere else
Dispatched same day, arrived the next day, great prices amd service
Absolutely outstanding service again, took 3 days to arrive from ordering, well packed, certainly my go to store.
excellent service, good communication, quick turnaround
very good . all ways arrives on time .
Outstanding customer service over the phone and great delivery service through DPD once I purchased models. Look forward to shopping with you again!
I have ordered from Scale Model Shop on a couple of occasions now… each time the orders have been processed and delivered as quickly as possible. If I have ever had to query a slightly longer wait time this has always been dealt with by the team very well. The website is very good and… Read more “I have ordered from Scale”
Used scale models since October and have a good selection of models and accessories,deliveries are well packed and on time.
Well packaged, prompt delivery, highly recommended.
Good range of airbrushes at a great prices. Well packaged & very fast delivery. Thank you.
Brilliant range of models and modelling accessories delivered in excellent time considering the current economic situation. Thank you guys/gals.
Great range of modelling supplies & super fast shipping. My go-to for all my modelling bits & pieces.
Very prompt, accurate. Well packaged. Good prices. Would recommend
Great range of products at good prices, especially as you need to be careful where you source items. Very positive experience.
Thanks Scale Model Shop for the quick response to my order, it was despatched and delivered in ultra quick time. What I ordered was a bit of a guess colour wise but turned out a perfect match. Great company to deal with and would recommend highly to everyone.
Excellent professional service. Great selection of products at great prices. Very quick delivery after order placed.
ScaleModel Shop has provided reliable products and efficient and fast posting on a number of occasions during the last locked down year.
They also respond very quickly to email questions and queries.
Great stuff. Paul T
Fantastic, hassle-free service. They combined two orders I placed in quick succession with no fuss and I received my items within 2 working days. Very happy with the service.
Arrived in good time and wrapped up well for when in transit. Would certainly use this company again. Thanks for the 1st class experience.
Excellent service. Prompt, well packaged and very reasonable prices.
I reccomend this shop and will use them again, I feel sure
Excellent service. Prompt, well packaged and reasonably priced.
These people are just brilliant. I wanted a high-end airbrush and compressor for my brother’s birthday but I knew nothing about them. I called them and Bill was very generous with his time, giving me advice – all without any guarantee of an order. Of course I did order from ScaleModelShop because they were so… Read more “These people are just brilliant.”
Great service from this supplier once again, thanks guys.
Honestly can’t fault the service. Huge range of products at a competitive price & quick dispatch. Also really well packaged, great work all round!
First time ordering and really impressed, parcel arrived within 3 days and was in very good condition, no damage to kits inside. Prices of the kits was very competitive. Will definitely be ordering again
Every order arrives quickly and in excellent packing. I can always order with the confidence that everything will arrive safely and quickly. In a nutshell: Perfect service
Excellent service every time. My ‘go to’ online store. ⭐️⭐️⭐️⭐️⭐️
Great service as usual.
Very good service as everything arrived on time and was packaged well. Would be happy to order from the company again and would recommend.
Excellent and consistent service.
Fast service, great communication. No problems at all. I have already used again.
Really fast dispatch
Fast and efficient service, items were well packaged, and arrived in good order.
A pleasant shopping experience.
Excellent selection of what I needed, delivered promptly and well packaged, all for a competitive price. I would have no hesitation in using them again.
No complaints good range of items and great service.
Great service, fast delivery – well done SMS
I use scalemodelshop for my requirements all the time. The reason is that they are responsive and reliable with almost all the ranges I use. The only downside is having to fill in these reviews.
Website was easy to use – and quite inspiring (tempting)
Good prices and service – swift well packaged delivery.
One gets a real feeling of friendlyness – which is odd from an internet connection!
Good quick service delivered on time would use scalemodel shop again
Great service, easy to use website all my orders have arrived when stated with tracking. Everything has arrived as described and been extremely well packaged no complaints here!
1st class service. Very happy. Thank you
I’ve placed several orders with Scalemodelshop now and all have been faultless. I find they stock many items that other hobby stores don’t carry and they usually dispatch your order within 48 hours. I can’t recommend them enough!
Fantastic speed and service. Scale model shop always seem to have what I need.
I have always found SMS to be promt and reliable I have had a few deliveries from you and never had a problem.
Very Pleased With delivery service Sent fast as usual will order again when possible
Quick service, good prices
Arrived on time and looks the business so I am pleased with the service. Haven’t used it yet so can’t comment further
Excellent service always prompt dispatch and delivery and very well packaged
Very happy with the quick turn around, safe delivery and price of items bought, some of which I’d struggled to find elsewhere
Good service, reasonable prices, good received well packed and in good condition.
Ordering was very straightforward, easy to use. All the products I wanted in stock. Delivery was swift and issue-free. All at competitive prices.
Nothing less than five stars is due! Never have to think, “wonder when my order will turn up”. The wish list works too, as does putting right my cock-ups when I add another order ten minutes after the first one and the additional postage is refunded!! Thank you, John.
Always first choice for anything to do with models.
Good swift delivery and usually a well stocked Web site.
Due to COVID and health issues, I got myself back into scale modelling after a 15 year hiatus and scale model shop are my go to for supplies. Massive stock and massive selection. I haven’t dealt with the customer services… because I haven’t needed to as I have had no problems. Site is easy to… Read more “Due to COVID and health”
Good range, quick delivery. Everything I wanted, will use again.
As always, my order was dealt with promptly and effectively. Everything ordered arrived intact, and well protected against any potential damage in transit.
arrived promptly. well packaged and good value
Great service, quick delivery at very reasonable prices. Thank you and look forward to buying again
I started using scale model shop around 3 months ago after always clicking “ buy “ on Amazon. What a first class service this is . Great choice and keen prices with a personal touch . Now my go too site for model supplies.
Quick delivery, good prices and a variety of good stock. My go to store at the moment.
Excellent service & good stock levels
Lots of choice and prompt delivery.
Great service fast shipping
arrived promptly and in good order
Always great service and very happy with product
Goods arrived promptly and in perfect condition and as described. Would definitely consider using your company again.
As usual great service, easy to order and immediate dispatch.
Scale Model Shop are amazing not only do they stock all of your modelling needs, they get your order out with lightening speed! It really is a joy to shop with them.
During what have undoubtedly been strange times Scale model shop have been totally reliable. Every order (there have been a fair few from me) i have put in with them has been of top quality and shipped without delay, their service has been impeccable and the staff on the odd time i have had to… Read more “During what have undoubtedly been”
Rapid, Accurate turnaround of order (and reasonably priced!)
Brilliant everything all ways goes to plan
Re service and range of products, just to say I have always been satisfied with both service and products I can see where your coming from after all a brush or cutting mat is just that, modellers use certain outlets because they know what to expect, if it works why change it
First time ordering from Scale Model Shop, and I was impressed with their service. Competitive prices, great communication, quick delivery. Will definitely be ordering from them again.
Great pricing and prompt delivery service
I’ve only recently found yourselves and so far I’m very happy with the products and service you provide.
You have a fantastic range of products and from order to delivery is a matter of a few days.
I can see myself using your store over other places like ebay and amazon with no… Read more “I’ve only recently found yourselves”
An excellent service, ordering was easy and delivery was quick would use again
I received very prompt service when I ordered some Vallejo paints.
Good service, no problems
Everything about this purchase was excellent; kit in stock, decent price, prompt delivery arrived in perfect condition, I painted and built the kit in 48 hours! Very happy with the whole process.
An excellent kit and excellent service. Many thanks.
I’ve always had fast, efficient service from Scale Model Shop and the one time I needed customer service (my mistake, not theirs) it was dealt with immediately.
Great service, had all I wanted in stock and arrived on time in a well wrapped package. Would certainly recommend
Reasonable stock availability, excellent turnaround of orders and prompt delivery, 5 star service.
As always, great service from John and his team. Delivered on time as usual – at least it would have been if Royal Mail had been on time. As for the kits, usual Tamiya fare and look good on the sprue – albeit I understand that for two of the kits Tamiya made a mistake… Read more “As always, great service from”
Good, fast response
Keen prices and prompt delivery, kept advised of progress at all times.
A really good service to modellers.
With a first class service and fast delivery. Will be shopping again with this shop..highly recommend A++
Excellent service as usual, top company,arrived well packaged and on time as always, cannot fault the service.
Notified when the paint came into stock, ordered, received a couple of days later – couldn’t be better.
Great selection of products, rapid service and well packaged thankyou.
Excellent service as usual, model arrived within 2 days of placing the order. Also a great deal.
Fast accurate service. All you can ask for!
Great service and fast delivery every time.
Fast delivery and good services. Highly recommended.
Great service again
I needed some AK thinners for the weekend, so to be sure I placed my order with the Scale Model Shop 😊 I can always count on the shop to get my order out promptly, which I do appreciate.
Superb service.The kit was well packaged and received within a couple of days.
Good and prompt as ever
Order dealt with quickly and efficiently. Order arrived within a very few days of ordering and securely packaged. Excellent.
Such quick service and very well packaged. We’re purchasing items to help develop our collection displays and finding a supplier with a good range of quality stock that is able to provide such a reliable service is essential as we move forward.
Top rate service,
All items were in stock and received next day!
Couldn’t ask for more
Will use again
I’ve made several on-line purchases from scale model shop. I have always found the service to be excellent with very rapid and well packaged delivery. I would not hesitate to recommend and will certainly be using scale model shop again.
Fast, efficient service as always.
As usual, the service was excellent, with the order arriving within a couple of days.
Great service as always. Fast delivery, well packed, good prices. My number one supplier
Spot on with my order and very quick with my delivery I will be useing then again
I haven’t made a model car for 50 years, but having retired and wishing to resist lockdown stress, I browsed for model shops online. I found the ScaleModelShop, and placed an order for a Porsche 956 car kit and some glue. This was on a Friday, my order arrived on Monday, which is exactly the… Read more “I haven’t made a model”
Superb service as usual with very fast delivery.
Highly appreciated and recommended!
Never had a single issue with Scale Model Shop – orders always arrive quickly, and in the few instances I have had questions or issues, these are dealt with straight away. Staff are knowledgeable too!
Will continue to use Scale Model Shop in the future!
Great service orders always arrive in time cannot fault them
Always there to help with great service. Couldn’t ask for more.
Good packaging, received on time
Another swift, well packed delivery, SMS is fast becoming my go-to online store
I have been ordering from SMS for a few years now and have never been let down or disappointed with the service, if you can’t find what you want, phone them and you get all the help you need.
All ways 1st class
Excellent service, delivered in 24 hours.
Always a very professional service.
I have been ordering from scale model shop for quite some time, the service is great, most times my order arrives the next day. Would highly recommend them.
Best price on the internet and fast delivery. When I ordered the item it was out of stock. I assumed it would take a long time for re-stocking given Covid shipping delays etc. But I was wrong. Scale Model Shop is clearly an excellent outfit. Will order again soon.
A perfectly efficient transaction and prompt delivery.
Superb service. Great communication from start to finish. Everything in my order was well wrapped, arrived promptly and safety. Very happy and will be sure to use ScaleModelShop again regularly.
As always a great service from a model company with prices that are within reality and not way overly priced.
Will definitely be using again and highly recommend them to anyone who have yet to try there service
Arrived in perfect condition, perfectly well packaged and in good time – flawless and really rather satisfying, I’ll be back.
Very quick delivery everything in good order, problem free transaction
Great range of models and supporting supplies. Excellent delivery and communications. Highly recommended
All items arrived in a couple of days, in good condition and 100% as advertised.
Good price, well packed and quick delivery. (nice touch using a Revell paint box for the 6 paints) handy 🙂
Great service. Highly recommended.
Ordered products at a great price, postage very reasonable. Delivered within a few days, well packaged. Web site easy to navigate, shame Brexit/COVID is preventing some stock issues but overall a brilliant company to be purchasing from.
Prompt service, very good
Efficient handling of order online and prompt despatch and delivery. Very pleased with the service and will return.
Free postage was an wonderful surprise when I got to checkout! Speed of dispatch was as good as usual, the range on the website and pricing is one of the best hobby sites I’ve found too.
The service on all my orders has been second to none, the principle reason I keep coming back
Spot on – Again. Consistently good service. Loving it!!
Such an easy website to use, and the service is extremely quick. I have shopped here loads of times and never been disappointed. Highly recommend them for price and quality.
Great service, super fast and good value. Will buy again from them
Very good service!!! I use Mr. Super Clear alot with model making and have ordered from various companies. Scale Model shop is by far the best in terms of delivery and service. Thank you 😊
Like many this last year has seen my return to the hobby after a 30 year break. Yes everything has moved on in that time. New tools, new techniques, You Tube, members forums, The telephone advice and overall service from SMS has been truly amazing. Many bemoan the demise of the “local” model shop but… Read more “Like many this last year”
Scale Model Shop have the best service and selection I’ve seen. It’s always a pleasure to order from them and they have quickly become my go-to for all my modelling supplies. The best part is the fast shipping, prompt communication, and good range of quality products.
Excellent choice of stock and great service. First choice.
Excellent service, items were delivered very quickly. Very satisfying.
Outstanding service as always !
Always very happy with the service and products all delivered extremely quickly- highly recommended
You have everything I need, good communication and delivery is faster than a famous model shop which is only 16 miles from where I live. Perfect.
Great ranges, great service, speedy delivery… five star all day.
As always a great service
The cost of the products was reasonable compared with other sites, the delivery was excellent – within a couple of days. My only gripe (hence 4 not 5 stars) is that if you make a mistake (miss something off the order) there appears to be no way of either adding something to the order or… Read more “The cost of the products”
5 stars from me, excellent service, delivered on time my go to supplier. Well done keep up the good work.
Always good prices and prompt delivery. A first-class resource.
Have ordered items from SMS on several occasions and have always received excellent service from them. I am happy to recommend SMS to other buyers.
Really quick delivery and kept me well informed
Arrived well packaged and on time
I’ve only just started using Scalemodelshop as I was constantly being let down from my former supplier.
Have to say I’m so glad I found these guys!!
Prices are great, the stock is varied and interesting and the delivery is bang on.
I’m certainly going to be a regular.
Great stuff… Read more “I’ve only just started using”
I’ve always had great service from John and the team, and this order was no exception. Well packed and delivered in a timely manner. SMS will continue to be my first choice for modelling kits and supplies.
Delivered to Northern Ireland by Royal Mail on time within budget and without EU interference as advertised. “Thank You” for taking the order.
The usual excellent, helpful and very prompt service,many.
Great service, great model & thanks for the little extras in the box.
Excellent service and support, especially thankful during these difficult times
First class service, delivered on time and a competitive price. Will use again great customer service.
Order was delivered promptly, was efficiently and securely packaged, and all the contents were as expected. Couldn’t ask for more, really!
Þhe service you get from the model shop is first class and the gòoďs from VMS are just as good that is noticeabl when you try ordering it is out of stock bùt ýou are able to pre order products you need.
Very good service.
items arrived right on time well pleased with the service which is provided
Excellent service with a huge range of models and equipment for everyone’s needs, highly recommended .
First time I have used this website and I’m very pleased with the products available and swift delivery!!!
Good service as always.
Excellent service. Good prices and a speedy delivery. I’ll be using you again. Thanks.
Great service as always
One of the best sellers on the Internet very fast delivery always excellent
As always I am very happy with the service from Scale Model Shop, in this instance my order consisted entirely of paints needed for my next project and each jar was very carefully protected by bubble wrap with in the packaging.
This was my first order from Scale Model Shop and the whole experience was first class.
The prices were very competitive, and cheaper than most of the other online services.
My order was processed and dispatched immediately the next working day and arrived very well packed but not over-excessively, 2 days after.
… Read more “This was my first order”
Always chuffed to bits with the high standard of service from ScaleModelShop, fantastic range of items at very good prices, and speedy delivery times too. Always a pleasure to buy from 🙂
Excellent service, as always.
As always an excellent and prompt service,many thanks.
Excellent service and product arrived very quickly. Many thanks
First class prompt service
Easy to use website, prompt delivery, items were well packaged and now in a “well used” condition…many thanks.
Always good service.
Scale Model Shop is my 1st stop for all my supplies, great service from start to finish.
As always, very prompt despatch of my order. Everything as I ordered and arrived in good condition.
Always my first port of call. Items came quickly and well packed as always
Great service as usual , fast and i got what i wanted , certainly a ten out of ten , thank you all first class
so happy with my order perfectly packaged and arrived superfast
Ordered was placed on a Sunday and the delivery arrived within 2 working days, it was well packed and secure. Will be using again
I have been buying modelling products from Scale Model Shop for nine years now and will continue to do so, the reasons being that it doesn’t matter if you’re buying a new airbrush or just a few bottles of paint you can always rely on their speedy delivery and excellent customer service.
Sure I’ve… Read more “I have been buying modelling”
great service great products great company what more can you ask for brilliant
Right products, well packed and always delivered in good time. Service from Scale Model Shop is really wonderful.
every order I have had with scalemodelshop has been fast upto date and received with out delay or issue
I don’t usually leave reviews, but felt that Scale Model Shop deserved one. Their website was easy to use, easy to order from and I received what I ordered quickly and well packaged. Will certainly use them again.
Great service again, have had no problems at all, arrived well packed and on time
Speedy delivery when other main sources did not even have the product in stock. Great service as always
Safely and promptly delivered. Kit excellent and we’ll advanced in assembly.
I have used Scalemodelshop many times, and the orders have always been sent promptly and well packed – an excellent service.
Continuing great turnaround.
Very easy to use site, had everything I needed and delivery was super quick, fully recommend and will be using again 🙂
Great service, delivery exactly as stated included tracking which is always useful.
Brilliant, great communication and very quick delivery. Have never had an issue with their service and delivery or products and we use them over and over.
I have used SMS many times over the last couple of years and had nothing but brilliant service, great value for money and securely packed parcels which arrive very quickly. I have not had cause to contact them in person (so far) because everything has been fine. I would heartily recommend SMS to any modeller… Read more “I have used SMS many”
The order was for a pin vise to be used to take small drills for use on models without having to employ a miniature power drill. While the service from the company was first rate, fast and efficient, the product is a waste of rations! The adjust,emt barely permits the chuck to take a thin… Read more “The order was for a”
All items delivered quickly, well packaged and as described.
First class service from these guys who are always happy to offer advice and assistance.
The C53 is an bigger helicopter than I expected. Should look good with armoured vehicle driving out.
Good product, great service! Thanks!
I have been using Scale Model Shop for a number of years, their stock range is vast and ever increasing, prices are always very competitive, service and delivery is excellent. To be honest you will not find a better supplier. I highly recommend Scale Model Shop.
Really good well laid out website. Ordered 35ml bottles of paint and other loose items and delivery very quick and without fuss all in a jiffy bag within a couple of days, compared to other companies who take much longer.
Currently my no.1 site for scale model necessities.
Bought gift vouchers for my brother-in-law. He is very happy with them. Having the vouchers emailed directly to him from very helpful and efficient. Many thanks
The order came very quickly,didn’t expect it so soon ,very pleased with the service and the model stands.very well made and easy to adjust to the different sizes of models.
Great service and communication. First time i have used sacle model shop. I will definately be using them again
The package arrived at least three days before it was expected!
The paint pot rack has been sucessfully assembled, and will be in use as soon as the PVA glue has set…
5 stars all the way!
Very quick delivery, package arrived very well packaged which is important for paint.
Excellent fast service!
Perfect as always
Excellent service and fantastic products
Modelling on a budget, I have to be selective about what I buy, and for how much. I usually check multiple sites for the best price, and because of this I keep coming back to thescalemodelshop.co.uk. They have an excellent range, competitive pricing, good communication (notice of order received/when posted etc), and delivery is quick.
Read more “Modelling on a budget, I”
Third time I’ve used Scale Model Shop. Will not be the last. Great range of kits, paint and tools at fair prices. So far I’ve bought kits, paints and books. Service is spot on with very fast delivery and excellent comms. So far can’t rate them high enough. My new ‘ go to’ model shop.
Nothing less than 100% consistency and quality every time.
I use Scale model shop for a number of reasons. 1. They have a good range of paints and weathering products. 2. Prices are good. 3. Good levels of stock. 4.Fast dispatch and tracked delivery. 5. Easy to use website.
Keep up the good work.
Excellent service. Thank you
Easy to navigate web site. Good stock levels. Excellent delivery time and well packed. Never had any issues.
Incredibly quick order, despatch and delivery. Absolutely Top Class. Thanks.
Fast delivery good email chain of updates fantastic service at reasonable prices
Well detailed model, no construction info. Some parks difficult to correctly position. Have to use box artwork. I got the horse tact from ebay “sophieslipper”. All in all a very nice model.
Great good service all the bits I needed
Service from these guys is impeccable. They’re the one store that hasn’t let me down yet. Delivery has been on time (even during the last year) every time. They have done a brilliant job of keeping up stock levels and expanding the ranges they carry.
I was told of a problem with one item and given the choice of waiting for stock. I chose to wait and the order landed as promised. For me it’s how you deal with problems is what counts, and I’m a happy customer.
Been using this Shop for about a year. Orders arrive on time. Large&smalls orders packaged well whatever delivery i opted for. Improved there site greatly since they show if items are in stock or not. Will carry on using this shop. In all one happy modeller.
Excellent service as usual
I have made quite a number of orders over the past few years and I have to say the service is always first rate. Thankyou.
Very helpful and an excellent service all round
Perfect service, as always! Great products always held in stock, and a speedy delivery service.
Re: service review.
I have no qualms with your services, excellent in all aspects, will definitely be using your facilities again
Kindest regards David
Never had any issues with these guys love the range of products they stock and they don’t mess about when posting your items,very quick, big thumbs up keep it up guys 👍👍
Great service, quick to deliver….. Many Thanks, will use again….
Top drawer service
Great service quick delivery.
This was a top up of tools, etc., which is always very easy, given your extensive selection. As usual, ordering was quick and easy, and the parcel arrived within a few days. I have no hesitation in recommending you to anyone, whatever their needs or interests.
Good prices and excellent, quick delivery service
Quick, helpful and efficient service.
Impressed with the range of products, (I think they had everything on my eclectic shopping list !). Easy to use web-site, and ordering process. The delivery was very swift.
Usual fast reliable service from Scale Model Shop.
Very fast efficient service. Cannot fault
As always my order arrived on time, in perfect condition and nicely packaged even my clodhopper of a postman didn’t damage it. Thank you once again Scale Model shop, you are my first port of call for everything.
Excellent service quick delivery. A wide range of products. I will definitely use this store again.
Exactly what I needed, at the right price and promptly delivered – Hataka acrylic AFV paint sets.
Excellent service ! Items arrived quickly. Very impressed. Thank you !
This my first time using scalemodelshop, but I can say that it will not be my last. I found the staff to be very helpful. The prices are very good and the delivery was fast. Thank you to all to staff at scalemaodelshop.
Fast and efficient service
well stocked, with very fast delivery. All packaged well, with no problems
Simple order procedure with immediate confirmation of order. Kept informed of the order process and despatched speedily. A pl;easure doing business with the company.
Excellent and fast service.
This is the second time I have used SMS and on both occasions have found the service excellent in every respect. A prompt and efficient service and friendly and helpful staff. I would be happy to recommend SMS to anyone! Well done
Brilliant service as usual just put your order in and BANG delivered before you know it. I don’t go anywhere else now for my modelling supplies I’ve found a hobby supplier that I trust 100% and that’s good enough for me 🙂👌👍👍
Great service I made a mistake on my order and by the time I had emailed them that night they had spotted it and refunded it to my card along with a friendly email to let me know. My items turned up the next day in excellent condition. Scale Model Shop are now my go… Read more “Great service I made a”
All arrived in good time and in perfect condition
web site easy to navigate, placing an order is quite simple, also a quite quick delivery, will definitely use again.
Items very competitively priced and arrived before expected delivery date and will be using them again in the future.
SMS have one of the best ranges of kits and modelling products I’ve found – some I’ve not seen elsewhere. Deliveries are usually within 3 – 4 days and there’s a very efficient waiting list facility for out of stock items. All round great service.
Excellent service, really fast delivery
The service is good and I have yet to have a problem with any order. The stock situation shown on the computer has always been accurate. I just wish that they would stop pestering me for customer feedback.
As always excellent service and ultra speedy delivery from yourselves. I would wholeheartedly recommend you for models and model supplies.
Having discovered late on a Sunday evening that I was rapidly running out of a few bits I ordered everything on Monday morning. Not only was everything in stock but it arrived next day!
I’ve used Scale Model shop for a few years now and not once have I been let down. On one… Read more “Having discovered late on a”
easy to find on the website very easy to order and arrived promptly. Very impressed with the ease of use and service
Once again, excellent service.
Quick and accurate service. No problems
Item ordered came exactly on time and well packaged
order arrived early,well packaged and was very happy with the service.
as per usual the order was fullfilled and on time with no problems with delivery
Good, prompt service at a decent price
Really happy with the whole order and delivery process. Very quick from ordering to delivery with good communication prior to delivery.
Good service as always.
Purchased model kits and paints etc. Always found them excellent for service and value.
Always receive excellent service. Quick to respond to orders and with dispatch. Never had an issue with them. Thank you
Goods were packaged well and delivered early. I was kept informed of the order progress. Very satisfied with service.
Excellent service. Product well packed. Delivery very prompt with plenty of updates from the courier (Royal Mail). 10/10
Cheaper than Amazon and fast delivery. Can’t complain.
I ordered the goods on Sunday night and I received them on Tuesday dinner time that is what I call good service.
Excellent service and value as always.
Great service with prompt delivery.
Excellent service, will buy from again .
What can I say , I have never had anything but excellent service and so it continues
Thank you and kindest regards as always
Hi folks, I’d like to add a few lines and say how good the service was. Quick easy and no pdoems, website easy to find what I wanted, ordering was easy and delivery was prompt with no damage or any worries. I’m going to use you guys again. Thank you..
Very good service. Fast and efficient. I have ordered a number of items from Scale Model Shop over the last year or so.
As with all orders I have placed, these items arrived quickly and efficiently, securely packaged. The Ammo publication is excellent as are the paint sets.
The service as usual is excellent and the Harder &Steenbeck Ultra airbrush is brilliant!
reasonably priced and very quick delivery
Have placed multiple orders here, never had a single issue so far. Everything is well packaged and processes quickly. Will continue to use them as long as I need supplies.
1st class and prompt service thanks
Excellent service very speedy delivery
Packaged well, paint as expected, very pleased
Super fast delivery and great prices. I literally had my last order within 24 hours and have never waited longer than 48 hours for delivery. Whatsmore delivery is now completely FREE over £60. Who doesn’t love free shipping? ScaleModelShop always offers the best value for money, plus you can earn loyalty points for each item… Read more “Super fast delivery and great”
Excellent prompt service
ScaleModelShop informed me by email of a product in their range that I was waiting for.
I ordered it and it was dispatched immediately and arrived in very short order.
Highly recommended. A+++
Fast service. Clean Slate 3.0 is an amazing product.
Fantastic service thank you
My go to paint and model supply store. As always very fast service, well packed and great that the free postage shipping threshold has been reduced. Large range of in stock items, easy to use website and will be back next month.
Good range of items in catalogue, that are actually in stock ,at a reasonable price, delivered quickly and well packaged.
Great service very quick easy to order and delivered everything I wanted.
It was just a small order for 3 pots of paint, but was processed, despatched and received very quickly despite Covid so a satisfied customer I am. Prices were competitive so will use again.
Excellent all round service!
it does not matter how large or small the order is you will always receive a first class service thanks everybody
Once again scale model shop delivered my order promptly and efficiently. Always great service great prices . The website is easy to use . My go to source for my modelling needs .
Order arrived very quick, well packed and without any problems. Very happy experience and highly recommended service
I’ve bought from scalemodelshop many times, and always been happy with their service. The variety of stock, the prices, and delivery speed have always been excellent. The customer service (John) has been friendly and helpful too. Highly recommended.
An excellent and very prompt service,many thanks.
A quick easy transaction which arrived in super speedy delivery. Nicely packaged item. Great.
Very pleased with the service provided.
really good service, would use again
Good stock, rapid delivery
I love this company which is probably evident by fact my order cost increases each time. 🙂 despite covid restrictions my orders arrive within 24 hr normally and I always get contacted when there is a problem eg item not in stock.. I usally just ask for send when available. Thank you every one.
Great paints in good condition and a rapid delivery service
As normal excellent service all round no problems
In haste I managed to a order wrong sized product and needed to return it. The returns experience was very straightforward and prompt. Great service as always.
Good stock, competitive prices and fast delivery. The Scale Model Shop is fast becoming my ‘go to’ modelling supplier.
Great fast service.
I feel a bit like a stuck record, the service, pricing, packaging, communication and stock variety are second to none. Buy your next stash addition here, I would go anywhere else.
I don’t do reviews of websites, but I will make an exception for SMS. Every time I make an enquiry, I get a reply in less than 10 minutes, but mostly within 2 minutes and the reply is always the answer I need, be it a model they don’t stock or a clarification on an… Read more “I don’t do reviews of”
First class advice and service from these guys. Can thoroughly recommend them.
Good stock and quick delivery.
Order arrived promptly and very well packaged.
The mitre cutter, whilst at first look seems expensive is of really high quality and sturdy construction. There is no lateral movement at all and each cut to date has been excellent. One of those tools that you put off buying but once you’ve got it wonder… Read more “Order arrived promptly and very”
reliable service on every order, will use many times in the future.
I have been using Scale Model Shop for some time now. When looking for a modelling item it is my ‘go-to’ website. They have a very large range of products, their prices are reasonable and “touch wood” delivery of ordered items has always been prompt, taking into account the Covid issue.
Sells hard to find VMS products and doesn’t charge the world, quick and inexpensive delivery, would buy again! No dramas.
A great place for quality, high value models and accessories. Fast delivery, good offers and extensive stock keeps me coming back time and time again.
Very good company iam a very happy returning customer have been for number of years now product I brought is amazing & got to me in good order
Scale Model Shop is one of my ‘go to’ online suppliers for models, paints and other modelling items. They have an excellent product range, are well priced and always fast in fulfilling my orders. I wouldn’t hesitate to recommend them to fellow modellers.
Prompt service. I shall be ordering more paints from you.
Superb service and super fast dispatch and delivery.
Orders always arrive within a couple of days, helps me keep sane during this lockdown!!!
Order arrived promptly and very happy with service as usual. Recommended.
No complaints. Order delivered on time and in full
One of the best service on the internet
Very fast delivery
Superb service as always.
I have made several purchases from ScaleModelShop and order is dispatched the same day, with the obvious exception of orders placed on a Weekend. I had the misfortune of placing an order with eModels and whilst they said the had stock of the items it was a week before they were dispatched. So much for… Read more “I have made several purchases”
Very efficient process, goods arrived on time and were well wrapped and secure, would recommend
Arrived in good condition, on time also
Always great service. Web site is easy to use and navigate through. Always a fast and prompt delivery. Competitive pricing on both products and postage.
The Scale model shop is Always one of my fist calls for my modelling needs. Keep up the great work guys. 👍
Excellent service from start to finish.
Once again, a first class service. They keep you up to date at each stage of the order. Don’t complain about the postage as everything is wrapped securely any any paints etc are wrapped in bubble wrap and clingfilm to ensure nothing leaks. All my orders have been delivered within 48hrs using cheapest delivey means.
Read more “Once again, a first class”
Arrived in good time even though the web site said to expect delays due to COVID matters out of their hands. As usual the order was spot on and the items perfect condition and well priced only reason I don’t use more often is I live near to a big model shop in Leeds and… Read more “Arrived in good time even”
I have used this service on several occasions and have always had an excellent and fast service. I will continue to use this sevice in the future because it gives me peace of mind knowing the its a truly reliable sevice. 😊
Always had great service with Scale Model Shop. Great range of products and good prices. Always delivered on time. Highly recommend!
Excellent in every way as normal with the scale model shop. My first go to shop.
Never been let down, always great service and prompt delivery. Always seem to have what I’m desperate for to finish a project when many on-line stores are out of stock. Deserved 5 stars. Thank you
Very good service again ,prompt delivery
I have made numerous orders to Scale model shop and they are always fast, efficient and transparent. If these guys have what you want, buy it from them10/10
As always a very fast delivery of my order. Excellent service.
Good prices, and speedy shipping despite the current challenges faced by all. If I had one comment, shipping starting at £3.89 (whilst is not obviously a profit area for yourselves) means if I forget a small item (single paint dropper for example) I have to turn to eBay as it becomes prohibitively expensive – is… Read more “Good prices, and speedy shipping”
Great service yet again from Scale Model Shop. Everything ordered received swiftly. Cannot fault and will use again soon
Great service yet again from the best online model shop. All items I wanted were in stock and they were posted and received within a few days. Cannot fault them
Usual prompt,efficient service.
Great service, as normal. Thank you
The items arrived promptly and were sealed very well, A very good service and i will use you again. Thankyou.
I have to date placed around 4 orders with Scale Model Shop, i have found that their prices tend to be one of the lowest, delivery prices are reasonable, and delivery is quick. Very happy with the service so far and will continue to be one of the first places I check for my modelling… Read more “I have to date placed”
Fantastic price, and great quick service.. Thank you
Scalemodelshop is my go to online retailer for my scale model needs. I find that the variety coupled with keen pricing mean that I don’t have to shop around as I can buy in confidence. Highly recommended.
In these days of lockdown I have used Scale Model Shop twice and have found their service to be exemplary. Good range, fair pricing, fast delivery always well packaged. When back to normal I guess I will revert to my local hobby in support of my high street but I cannot recommend SMS too highly.… Read more “In these days of lockdown”
Order arrived in good time, and extremely well packed and protected, thank you
Always great service from Scale Model Shop and I have great pleasure in thoroughly recommending them
I pre-ordered Das Werk’s 1/72 U-9 shortly before it’s release from Scale Model Shop. Order was filled as soon as stock was received. No delay. I have no reservations with these guys and would recommend them to anyone.
Das Werk are a relative new comer to the field of plastic modelling. U-9 is a… Read more “I pre-ordered Das Werk’s 1/72”
Great service and fast delivery. Delivery charge for spray cans is high, but that’s due to them being restricted items I guess. Overall, a very good experience.
Most items required were available and delivery was prompt, great service
Third time using scalemodelshop.co.uk. First class service every time. I thoroughly recommend.
Excellent communication and delivery times. Will definitely be a forward customer
Amazing every time.
Have placed a lot of orders and every single one has been spot on, any time I’ve had a question they’ve been quick to reply too, all in all, perfect.
Advice given, order made, delivered on time, fits the bill….
I have no problems with your service 41/2 stars would be more accurate, will use you in the future.
During lock down I have looked for a reliable on line supplier of model kits and accessories. The main two I use both offer excellent service and product range, but SMS come out on top for delivery time and I do prefer their use of Royal Mail.
Only recently got back into modelling after many years, ordered from scale model shop a few times now and will do so again in the future. Always had fast delivery and excellent communication from them if it was needed.
I really love the range of paints and weathering products stocked by scale model shop they stock things that I sometimes find hard to get anywhere else I have always found their customer service to be top notch and delivery times have always been very quick I’d recommend using them to anyone
Brilliant in every way
Great service, friendly and highly professional
My go to place
Excellent in every way
Great service, comms and goods.
Fantastic service as usual even in these trying times.
Quick delivery and great price – many thanks
Everything delivered ahead of schedule and well packaged.
Everything you can ask for
Product is exactly as described, however I had paid for next day DPD delivery and expected my order on the Tuesday, yet it didn’t arrive until the Wednesday. Was a lot of money to pay for next day delivery that wasn’t upheld.
Good selection of stock at very reasonable prices and an excellent delivery service, will be my regular online model shop for the foreseeable future.
over the years purchasing from SMS service has always been excellent, i don’t shop anywhere else really. Thanks John.
Exemplary. The order was dispatched immediately, extremely well packed, and arrived promptly.
First time customer, but will be back.
Ordered on Friday arrived Saturday at 8 am great service
Another simple straight forward order. Great communication, arrived quickly and well packaged. My go to shop for all things plastic.
I like shopping at the Scale Model Shop as they always process my orders and get them out for delivery very quickly. They have an excellent range of products and when out of stock you can request notification of when it gets back in stock. My orders have always been correct and packaged very well.… Read more “I like shopping at the”
Prompt, efficient and arrived as expected – many thanks
Excellent and friendly service. After an issue with postal delivery on original order replacement sent without fuss and in timely manner.
First time using SMS. Excellent service . I accidentally ordered the same item twice and immediately received a phone call to check if that was a mistake and money reinstated to card. Also excellent stock. Glad to recommend shop to all modellers. I shall definitely buy from SMS in the future.
Great shop. excellent delivery, well packed. My go to shop
Order received promptly, and securely packed. Thank you.