Great service and good prices…
Fast dispatch and well packaged
No problem and will definitely be coming back soon….

Easy to order, next day delivery. Sorted!

Excellent service as usual.

My recent order came really quickly & well packaged. I really like the fact liquids are put in sealed bags to prevent any accidental leakage during transit in the postal system. I’ve become a regular customer!

As usual a quality product that was packed very well and came untouched and unharmed in transit. Unfortunately on this occassion the item was sent to the wrong RoyalMail depot (which was not the fault of Scale Model Shop) so it arrived late but that’s all on Royal Mail and not Scale Model Shop hence… Read more “As usual a quality product”

I recommend this service to any person thinking about adding electronics to there models, first class on delivery, l am buying more as l am building 1/32 lancaster bomber
Excellent service

I’ve used the Scale Model Shop for previous purchases and was suitably impressed with their service, so when a search revealed they were amongst the stockists of my obscure item, they were my first choice. And again, they did not disappoint.

Excellent service and competitive prices …….I ordered several of the new Humbrol acrylic paints which arrived on time ………..great shop

Put in a fairly large order for paints and it was processed quickly and delivered perfectly. Will absolutely be shopping here again and can highly recommend others to use their services.

Great service as usual

I have been buying from the Scale Model Shop for some time now and will continue to buy from them. Even in the pandemic they have maintained high standards of service. If there have been problems they were sorted out with ease.
Service – 5 Stars
Communication – 5 Stars
Speed of… Read more “I have been buying from”

Item exactly as described and arrived promptly. Good service.

Excellent service overall. Very fast delivery and reasonable postage cost. Will definitely buy again!

Quick and reliable

Fast delivery, well packaged. Fantastic service as always. Great selection of products, my go to for modelling supplies.

Prompt delivery.
Everything as requested. No hassles, no dramas, recommended A+.

Great service, kits came through spot on, big thumbs up for you!

1st time shopping here, excellent service

Excellent service…of course!

Yes very pleased with the product and the time it took to arrive

Good service. Arrived next day. Fair prices too

More than happy to shop at Scale Model Shop again. I placed an order, as a first time customer, on Monday at 10:52. Received an e-mail at 13:51 to say that my order had been dispatched. I chose “Royal Mail 24” delivery which delivers in 1 to 2 days. RM notified me later that day… Read more “More than happy to shop”

Great service. Order came promptly, well packed and no problems with any of my items. Thanks.

This is one of many orders I’ve placed with Scale Model Shop, who I first ordered from using EBay and since then I’ve been a regular visitor to their website. They have a wide range, delivery is quick, and they have been very helpful when I’ve had to ask question. Good people to buy from!

Order collected from store was ready and at hand. Great service.

Excellent rapid service

I am submitting this as I could not help but laugh re Trustpilot’s fee increase. How true!!!
That said the order arrived in good time and condition and i am looking forward to building it.
I am currentlywaiting for a camouflage decal from Czech Republic before I can begin. Thanks for the prompt… Read more “I am submitting this as”

Used these guys a few times now and the service has always been fantastic. The product arrives next day and always been supportive when I have had questions around products. Genuinely passionate about what they do. Highly recommend!!

Very prompt service an well packaged.
Thanks.

Needed some paint to finish one model and start a new project. Always excellent service. Will never use anyone else for my model making projects. Always five star.

Very easy to order…. very fast service….well packaged….good item

Placed a order online for store pick up. By the time I had traveled to the shop my order was ready to collect. Good all round service.

Great all round experience with this company , brilliant range of stock, good customer service, items arrived quickly and all items were very nicely packaged. Highly recommend and will be using again in the near future.

RNLI Severn kit was out of stock, filled in email for stock notification and within 10 days got email saying it was now in stock
As usual arrived within 36 hours of ordering. Always fantastic service.
Best shop in the UK.👍🚢

Excellent service and quick delivery’s as always

Very good order process and delivery in line with expectations.. very good customer experience thus far for me from Scale Model Shop.

Excellent service from these guys, very quick and efficient with all my orders so far, very pleased and would recommend to others.

First class service all round

As always fantastic customer service. Dispatched same day ordered and arrived as advertised 48hrs later

As usual order came in on time and well packed. Ordered my first airbrush so can’t wait. Will be coming back for more.

Great service and order delivered quickly, would definitely recommend this company to anyone wanting modeling assesorries.

Order was quick to be delivered and service was friendly

Easy to do business with. Quick and items well packaged. Will be using again in future.

Always a first class service from Scalemodel shop- excellent products and service, never had a complaint.

I hadn’t used Humbrol acrylic paint in the past. I found it to be very good like their enamel paint. What I didn’t expect was it’s robustness. With other acrylic paint I’ve bought I would leave the brush for some time before cleaning, no problem. Can’t do that with this paint! It was a little… Read more “I hadn’t used Humbrol acrylic”

Order came quickly, but I had made a mistake with the kit I ordered. This was sorted out in double quick time

Always a great selection of products in stock and not overpriced. Service is excellent, I rarely buy from anywhere else

Excellent service, simple as !

superb product, supremely excellent service posted really quickly arrived in excellent order and in good time, problem free purchase as always

Ordered one piece of brass strip. Ordering on the net was easy and quick. Package delivered safely and very quickly.
Excellent service.

Very fast and prompt delivery service and well please with the service.

The items I required were easily found in the website, and were dispatched quickly. Would recommend to any modellers.

Thanks for yet another swift delivery and excellent service

Excellent service from Scale Model Shop as usual. Ordered on a Saturday morning, goods with me by Wednesday of the following week.

Excellent service. Great range, well priced, prompt delivery, well packaged. What more could one want!

Always an excellent service – good prices, well packaged and quick delivery, which keeps you informed at every step. Altogether, one of my favourite and highly recommended traders.

Excellent service, well packaged products, wide collection and availability, prompt delivery – can not fault ScaleModelShop!

Really fast delivery (about 2-3 days from order being placed) Rolling tool (for photo etch) arrived well packaged with no damage. Will use Scale Model Shop again.

Items were dispatched promptly and were well packed and arrived without damage what more could you want

Good efficient service delivered on time and in good packaging pleased with service will use company again

All items arrived in great condition and quickly.

Fantastic company, great service, speedy delivery considering the worlds go to pot!! Definitely would order from them again

First time customer and I thought the service was outstanding. The site is easy to use, the delivery is quick and extremely well packaged. I will definitely be purchasing from scalemodelshop again. Brilliant.

Great and swift service.

Great service but only downfall is as usual Royal mail they couldnt run the proverbial piss up in a brewery

Great service and great price. Delivered very promptly. Thanks!

Another excellent experience from ordering to very fast delivery, always the same with Scale model Shop a pleasure to do business with.
Very highly recommended.

Always deliver great service and a quick dispatch.

Superb service. Item arrived sooner than expected. Will definitely use this company again.

fast and reliable service as always

Ordered a few times from Scale Model Shop now the service has always been great and the items arrive quickly.

Ordered Wednesday evening. Dispatched Thursday morning, arrived in excellent condition Friday. It doesn’t get any better than that!

Excellent selection of products, managed to get some items I had really been struggling to find. My order arrived very quickly and was well packed and packaged! Will definitely shop again!

Superb service

Really fast service

Excellent prompt service.

Great service and price. Let me know the details of expected delivery every step. Box arrived in good condition.
10 out of 10 for whole experience.

Fantastic service and communication from my order to delivery.
Will definitely use again.

Excellent fast service and great prices – thanks!

Great service and quick delivery. Thank you very much !

Packaging first rate, received very promptly with excellent communication. Items exactly as ordered. I’ve had several orders from the Scale Model Shop and thoroughly recommend them.

Great range of products – always delivered quickly
What more is there to say ??

As always, Scale Model Shop supplied the kit and accessories that I ordered at a good price, in a secure package and delivered quickly by Royal Mail. Great service all round.

Great work all around, thanks!

As always great speedy service , good range of products , latest kits and tools etc. Fairly priced. Always been one of the best online stores for me. Highly recommended !

Great service from the guys and quick delivery service too keep up the great work guys

As usual delivery was very quick, order was correct and competitively priced. Very happy with service and will continue to be one of my first ports of call for my modelling needs.

Great price and usual speedy service. Thanks very much

Fantastic service as usual. My ‘go to’ online shop. Highly recommended.

Excellent customer service for my order it arrived quickly too….will use this supplier in future..

Easy to deal with, good selection and quick dispatch 👍👍👍👍👍

Every time I’ve used Scale Model Shop I’ve been really pleased and impressed with both the breadth of their stock (including hard to find items) and the speed of their service. I highly recommend them to everyone.

Excellent service

Excellent service as usual !
Easy ordering process, good communication and prompt delivery.
Happy customer !

Order was incredibly fast to dispatch, arrived intact and well packaged, and costs were as low as usual for the items I purchased. I’ll be back again I’m sure for my next order of hobby supplies!!

Good prices and fast, reliable service.

My first dealings with Scale Model Shop.. very impressed with the service provided.. will definitely look to place future orders.

First class service at competitive price

As always my order arrived the following day, well packed in cardboard.
I’ve been using Scale Model Shop for just over a year now and the service is exceptional.
Thank you guys and John for a fantastic model shop.

Order arrived promptly and in good order, always a go to company for my hobby needs

My Parcel was delivered very Promptly and very Secure.Very pleased with the service.Thanks .

Good fast service.

The Scale Model Shop always seam to have everything i want and great prices, super fast delivery and always very well packed.
As a returning customer i can always rely on them to be efficient with well tracked delivery’s.

First order, and a very happy customer. Placed order on Saturday, delivered Thursday. I was kept informed with delivery details via email. Overall I’m very happy with the prices, service and delivery. Will difinatley purchase from scale model shop again.

Excellent (fast & reliable) service as always from Scale model shop.
Many thanks *****

Ordered some Tamiya paint, order processed quickly and prompt delivery.

Great service and fast delivery as always

The usual excellent service from Scale Model Shop.

Ordered paints, they had a good choice on their web site, in fact had all the colours I needed which was better than some other sites, they cost a bit more, hence the 4 stars, but the service was good and the items came very quickly, would use again for other products and of course… Read more “Ordered paints, they had a”

The ScaleModelShop is my go to online supplier. Their reliability is beyond question, and the automated e-mail system lets me know when my package will arrive. The product range is vast and when I have e-mailed a question or query, I have had a satisfactory answer within hours. The only reason I’d use another shop… Read more “The ScaleModelShop is my go”

Fantastic service, prompt delivery and value for money.

Excellent in every way. Highly recommended seller. My go to place for all things model. Huge thanks.

I’ve used Scale Model Shop numerous times and always found them helpful, reliable and competitive. I’ll happily use them again and recommend them to others.

Rapid delivery, excellent packaging and all items in perfect condition. Couldn’t ask for a better service. Always great communication from John and the team.

Fantastic service, quick and reliable. I never buy plants glues other parts anywhere else now.

My favourite store for paint and supplies. Prices are fair, they stock everything I need and my orders always come on time. By far the most reliable of all the modelling stores I’ve used over the past few years – 5 star service every time!

The best online seller for all things modelling

Only positive things to say, good service and price, and a comprehensive range of stocked items.

Excellent service. Ordered late on Friday, goods arrived Tuesday morning. Well packaged no problems. Will use again.

The team put my order together and got it all shipped me to in time for a great birthday afternoon at the hobby bench. Good service in these times speaks for itself.
They stock a great range of products and I will coming here first for all my hobby needs from now on. 👍

Goods were a described and arrived on time.

Great service, speedy delivery, only down side is he’s from fife (joke). Would definitely use them again

As per my previous orders my parcel has arrived amazingly fast with all items exactly as ordered.

Very happy with order and service

Great product, fair price and fast delivery, thank you

Thank you for a speedy delivery, and a great service, will use again, and highly recommend scale model shop.

First class service. I received the product inside 36 hours from ordering. The product itself is excellent and works perfectly for my purposes.

Order arrived on time and well packed.

Fast and efficient service, as always.

I saw The ‘Planet’ Work Bench in a Pintrest article and a search showed you had it in stock. I then had a look at what else you had to offer and was impressed with your range of products and increased my order to stock up on a lot of non essentials I wanted to… Read more “I saw The ‘Planet’ Work”

Cannot fault the service. Order dispatched next working day. Arrived wonderfully packed.

Arrived promptly and with no issues. Not much more to be said! Would use again

As always, fast and accurate service. Pricing and postage very acceptable.

i have been very happy with all the puchases i have made first class service cannot be beaten

Items arrived within a few days and in good condition, packed safely with a few delicate items. Confident and happy to order via them again.

I ordered the Hataka late Luftwaffe painting set for a 1/48 Tamiya FW190D. No other supplier had stock of this set so I was pleased to find it in stock at Scale Model Shop and at a reasonable price. The order arrived on the same day as the kit which I had ordered from another… Read more “I ordered the Hataka late”

Very fast service and the kit in perfect condition, brilliant, will order again with no hesitation.

Excellent service , fast 2 day delivery , very happy

Great service. Order arrived on time,
exactly as advertised. Will use again and recommend to friends.

Always good service at reasonable prices.

First class service, very prompt response to my order and very understanding and obliging in allowing a return when I got my order wrong!
I would have no hesitation in recommending Scale Model Shop to other like-minded modellers.

Product exactly what I ordered. Arrived safely and very quickly. Could not be happier. I wish all places I ordered from was this good.

My first purchase and I was delighted. Site easy to navigate, payment easy and delivery was fast and well packed. Will definitely purchase from you again. Many thanks.

Great service. Arrived quickly. Full range of paints needed were not available but that’s not a great inconvenince

Excellent service, good prices and very quick delivery. Also very well packaged.

Excellent prompt service

Excellent service as expected. Arrived earlier than expected. Thank you.

Always had great service from Scale Model Shop.

Always fantastic service from Scale Model Shop. I have used them for a few years now and the experience is always the same Excellent!
Must be the best model shop on the web. Very Highly Recommended.

Great service and quick delivery of the items – can’t ask for more

This and other recent orders have arrived in very good time, and in secure packaging.
Also, when I had a question they were able to help with this (via email).

Very prompt and courteous service, well packaged and no problems at all, very nice to deal with, highly recommended and will use again. Also has a very wide range of stock.

Excellent service and good prices

Goods were as described, sent very quickly and well packed. Excellent service as always. Also responded very promptly to a query about reward points. Very happy.

Well packaged and prompt delivery

As always, first class service from Scale Model Shop. Although I chose the best Royal Mail option, that doesn’t necessarily mean that your package will come the next day (especially at a weekend). Nevertheless, I ordered on a Thursday, the goods were delivered on Friday. Thank you SMS.
With regard to customer reviews, Bravo… Read more “As always, first class service”

The kits were a fair price and the postage charge was reasonable but to me the mpost important thins was that they were packaged to withstand post Office handling and arrived in immaculate condition. I would definitely use them again and would be happy to recommend them to fellow modellers 🙂

Fantastic service. Very quick delivery. Packaged really well as a spill would have been disastrous. Will definitely be using you guys again.

My order was processed very easily and quickly and arrived within a couple of days. It was well packaged. I would definitely recommend Scale Model Shop.

very fast turnaround ordered fRiday delivered Monday, well packed. Also items I wanted and prpmpted by the out f stock request email.

The paint olive green was used and sprayed jjust grate my other purchase was the VMS matt varnish that was used on a Tiger and went on just great all we’re pecked as all the Halifax Models Shop goods are.

Quick service, no hassle and good price. Would definitely order again. Thank you

Excellent service first class

Friday afternoon order dispatched in just over an hour and delivered Monday – amazingly fast service!

Despite this particular order consisting of just three items – paints – it was processed and despatched as if it was a large order. Very satisfied with the service provided. Would use again.

Great service & fast delivery. Brilliant.

Very quick to notify when items were back in stock. Quick despatch – very good service, already got more orders lined up.

Straightforward ordering process. Swift delivery. Product as described.

Arrived in good time good service all round I will shop with you again

Impeccable service every time.

Great service cannot fault this company very quick delivery well packaged and great value

As normal superb service with super fast delivery. Thoroughly recommended.

Ordered on a Monday and here on the Tuesday. Outstanding Service. Highly recommend these guys. Will I be ordering from you again? Absolutely

Perfect, arrived very quickly. I highly recommend the Albion alloys mini sanding sticks, nice and flexible so perfect for small minis 👍

Normal great service. Click and collect within 24 hrs, item ready for collection and always knowledgeable stuff from John. Great…

Excellent order processing and speedy tracked delivery.

Items were very well packaged and arrived in 2 days after selecting standard delivery. Very pleased with the service as this was my first time using Scale Model Shop. It’s great to know that they stock such a large amount of more specialist brands. I’ll definitely be using them again.

Very good range of modelling supplies. Orders turned around briskly and well packaged. Thoroughly satisfied

All items arrived on time, in good condition and 100% as advertised

Top class service as per .. goods always received very well packaged. They keep in touch with you in regards to your order I cannot fault their service

Super quick delivery and very well packed

Excellent service, very prompt response to emails and order dispatch, also very understanding and helpful in accepting a return when I got my order wrong! It’s the first time I’ve used SMS but will certainly be using you for future modelling supplies. I wouldn’t hesitate to highly recommend SMS to other like-minded modellers.

Great service as usual, I have used Scale Model Shop on previous occassions and will continue to use them, the above order was placed on a Wednesday morning and i received it the following day, cracking customer service, Keep it up, thankyou

Quick, reliable service and well stocked with good prices. Excellent!

Hello. Your parcels arrive on time and in good condition. Thank you, Jerzy

Order arrived promptly, I used the free delivery service. and it was as described packaging was in tact and all recyclable. Would use again.

Excellent service, all items delivered 2days after order placed.

Scale Model Shop is one of my main go to suppliers, always an excellent service, everything packaged well and delivered on time, sometimes quicker than expected.

Items received promptly and in excellent condition. Will be starting on the soon.

excellent all round highly recommend

Fast delivery , well packaged, all in good order.

1st class service thank you.

No problems all good

Excellent speedy service arrived well packed and very quickly

Well packed and fast delivery – excellent

Great service and speedy delivery as usual.

So I was looking for a model dullcoat and restores is no longer around. So thought I’d give tamiyas version a try. Seems to work well, price was right and delivery was quick.

Great service and products so will use again for certain; thank you

Excellent, speedy service.

The free delivery was quick and efficient, items were packaged well and arrived at the specified date. Cannot be happier, will order again in the future.

Good price, great service – as usual.

Very happy with my hobbyzone purchase, fast delivery as well.I would highly recommend your store thank you

Excellent online model shop with great prices and fast delivery.
One on my top go to model stores.

Model came, well wrapped and very quickly. Excellent service

Very good – easy to use web site, accurate product descriptions. Order was processed promptly and arrived next day in neat and secure packaging. Product was as described and well-presented.

Great efficient and prompt service.

Very helpful and pleasant to deal with. Quick delivery, what more could you ask for.

Phoned up about collecting an order, super helpful and friendly and easy to collect later on that day

I have dealt with Scale Model shop for a number of years now and I have always found that the items on the site are very reasonably priced and that the service provided by John is second to none. I will continue to use this store for most of not all of my supplies and… Read more “I have dealt with Scale”

Promote and efficient service

Thanks for good service and fast delivery.

Very quick delivery service and now even better with free delivery over £60.00.
So much quicker than emodels. Always found this online model shop excellent.

Collect the order, and as usual this shop is by far my favourite scale model shop, and their service is absolutely fantastic, also their catalogue of products is great! I cannot say this enough but love this shop and it has become my go to shop for scale modelling, paints, weathering products and also any… Read more “Collect the order, and as”

An excellent business , great choice of items , and prompt delivery of items orders.

No issues…great service

Top quality products. Fast and efficient service 5 star rating used a few times and will continue never let us down thank you.

Excellent service as always , well packaged and timely delivery , can’t ask for more.

excellent service as usual, delivered in record time, your company were the only one I could get this item from.
have used your company twice in the past with the same outcome.
will doubtlessly be ordering more items in the future.
very satisfied customer all around.
Glyn.

SMS has become my “default” supplier. I can (almost) always find what I want, prices are reasonable and service is efficient and friendly. I would recommend them to anybody.

Items arrived quickly and work well, no complaints from me what so ever.

Always great service from Scale Model Shop.

Very fast, well packed delivery. Perfect service as usual.

Amazing service super fast delivery well impressed will continue to use scale model shop in the future

Good services and fast delivery. Very pleased.

First choice for all my modelling needs. Reasonable prices and usually a well stocked Web site, (although the pandemic is causing problems).
Keep up the good work.

I have been very happy with the service provided by scale model shop, my orders have been well packed and delivered quickly. I was really impressed with the wide range of AK paints which they stock….. which aren’t the easiest things to find in the UK. I will definitely be ordering from them again in… Read more “I have been very happy”

Kits exactly as described and arrived very quickly. Looking forward to building them. Very efficient service, thank you.

Highly recommended. Face delivery and great prices , will use again

Always have great service from Scale Model Shop. Throughly recommend.

Very Good service indeed

excellent service , and quick safe delivery , many thanks. will order more.

Good, quick service, no complaints. Will order from them again.

Good prices, good range of products.
Stockists of Mr Hobby. Very fast delivery. Will use again.

Product when expected and in good condition. Has been good to build and makes a great addition to my growing collection of vehicles.

Great prompt service, liked the fact i could select DPD for deliveries, the post office keeps losing my orders and DPD are a lot more reliable.

My first order with the Scale Model shop after a lot of internet searches to find a good supplier and was very pleased with how quickly the order arrived, great selection and competitive prices. Will definitely use them again

Many thanks – great service. Everything arrived in super quick time and carefully boxed up.

I recieved my order on Monday and i was spraying the VMS Matt Varnish on to the two Models i had finished the service is 1St class and the Post office are first class .

Excellent company all orders delivered on time and in excellent condition would highly
Recommend this store

Discovered during the pandemic SMS are a 1-stop shop for modelling materials, tools and more. Their website is easy to navigate and locating items was simple. Their communication is excellent and the orders are dealt with quickly. Obviously delivery has been compromised during the lockdowns but everything has arrived in good condition. My aim is… Read more “Discovered during the pandemic SMS”

Good selection of models & accessories, Easy to place an order, well priced, stock levels accurate and quickly delivery… what’s not to like!

Great service throught the last twelve months of lockdown supplying all my painting requirements.

Great choice great service just made another order. Maybe I will get the free gift if I order some more. Tim

Quick delivery and delivered when they said it would be. This was my first order with Scale Model Shop, and it won’t be my last. Many thanks for the good service. I would not hesitate to recommend you to anyone.

Great service. Well packaged, prompt delivery and informed about all stages of the delivery. Thanks

Have used scale model shop multiple times, brilliant service , fast, accurate and good customer service. Wide range of stock is nice as well with clear availability, would recommend d

Arrived promptly & well packaged. Good range of materials available.

All good stuff, First Order with these guys… Everything I needed was in stock, and posted super quick, impressed and will definitely be using again .

Just received my latest order from Scalemodelshop. As always, it arrived quickly and was well packaged. I have bought numerous orders from this shop and I have never been disappointed with the quality of service, packaging, product range, and prices. During the difficult times we have been enduring the guys kept working, somehow managing to… Read more “Just received my latest order”

Having placed four separate orders with the scale model shop I would highly recommend them

Order arrived quickly together in one box very well wrapped, Very happy

As usual order arrived on time and securely packaged. Looking to invest in some airbrush equipment so will contact them to see what they got. Great service.

Items arrived quickly and well packed,superb service and will use again.

Prompt delivery as expected

All items arrived in good condition, on time, 100% as advertised.

Great service as usual.

I’ve used ScaleModelShop several times over the past year during COVID. Invariably my orders have been dealt with swiftly and arrived complete and well packaged.

To be honest, SMS are becoming my ‘go to’ model resource these days. Turn around for orders is invariably rapid, their range is vast (including some items I’ve never seen elsewhere), there’s a very efficient waiting list system for out of stock items and pricing is competitive. The only downside is the temptation of those… Read more “To be honest, SMS are”

Really impressed (as ever !) with the availibility and speed of delivery. On this occasion, I had questions about the use of the kit( as a novice !). The guys at Scale Model Shop dealt with my queries thoroughly, when promised, and gave me excellent and clear advice !
Thank you !

A lot of unique models from different model makers. I personally prefer Tamiya, MENG and Trumpeter, and Scale Model stocks a very good range of these.
Delivery cost is a bit high, but considering it is using DPD, I can stand that. I wish the shop can lower the delivery cost to ship with… Read more “A lot of unique models”

My go-to hobby shop for all my modelling materials. Their prices are very reasonable & their shipping is super quick. The only thing I can’t get from SMS is the Gunpla models that I build! But other than that, their range of stock & service is excellent.

Great place and people to deal with.
Won’t hesitate using again.
Thanks
Martin culpan.

Excellent service

Fast delivery, well wrapped. Thanks

Great purchase, no hiccups, fast delivery

Excellent service EVERY time, well packed, speedy delivery!!!

fantastic service thankyou.

Received in excellent order, well packaged and arrived within the delivery estimate. Thanks for the prompt efficient service.

In stock reminder spot on as was delivery- excellent!

Good prices and quick delivery. Highly recommended!

5 Star service, rapid delivery, great choice. Great Model shop.

Good price, items arrived nicely packaged and quick. Recommend

Excellent service again for a recent online order, received in just 2 days. If you cannot bear to stop working for long Scale Model Shop is the place to search.

Excellent service

brilliant service ordered fri pm arrived sat pm all good can`t go wrong

Huge range, quick shipping and order arrived in perfect condition. Great service

Excellent service and posting out to us here on the island of Jersey… Paints well protected in the parcel box with everything arriving in perfect condition… Highly recommended from a new and from now on regular customer.

good stock levels and good communication all the way through the process. Thanks SMS

As always guys, great service ,prompt delivery and excellent value.
Many thanks.

Been using SMS for close on ten years, service still brilliant.

Excellent service 👏

Very good service

Delivered in very good time and wrapped up neatly and with care. Many Thanks.

Order came quickly and everything was correct, well packaged as well. Top quality service and will be ordering with scale model shop again.

Excellent service

Excellent service with prompt delivery.

As usual first class service keep it up and you can’t go wrong. Thanks guys

Can’t fault the service. Accurate, prompt delivery and I was kept informed all the way. Good website with plenty of choice. Thanks for being there.

Excellent service. Pricing was competitive and delivery really fast.

Great service, arrive quicker than promise.

Prompt service from start to finish

Great service good price and quick response

Excellent five star service, well packed and fast dispatch THANK YOU.

Again all order fulfilled and arrived on time , will continue to order from you in the future

Truly a wonderful company to order from! They always ship out orders really quickly and I often receive them before I expected to. They have everything a modeller could need from beginner to advanced. I will be a loyal customer for many years to come.

Excellent service,items arrived very well packaged.fast delivery too. I’ll definitely order from them again.

First time I have used scale models for online order and delivery – Excellent service – from start to finish. Will definitely use them again in preference to other modellers sites I have used.

Scale Model Shop had the item that I wanted at a good price & with fast delivery.
I will definitely be a returning customer.

First class service from Scale Model Shop. Good quality products reasonable pricing and a great attitude.

Great service and fair prices, will use again.

Always seem to deliver faster than advertised – great service and a very solid supplier of useful modelling products

Another delivery made without any hassle and on time. I cant recommend these guys enough. I struggle to find another company like this. Service is second to none. Great job guys

5 Star Service. Always fast and well packaged.

This is my one stop model shop everything you need with excellent customer service

On point as always.

Ordered from these guys a few times now. Always easy ordering and prompt, well packaged deliveries. Definitely will use these guys again.

Another great service from ScaleModelShop

We ordered a tank model, a set of soldiers, and lots of paints from Scalemodelshop. Very pleased with the service – quick delivery, securely packed in order to avoid any damage. The quality of goods is very good. Will use again when my son decides what he’d like to purchase next.

Fairly difficult kit to obtain, prompt, well packed, reasonably quick courier delivery in the circumstances.

Easy website to negotiate, had everything I needed, and the reviews by other customers were very helpful in deciding what to buy.

paints were good with bag sealed, but the diorama battleground sand was leaked from its plastic bag. Overall is good just a little messy when I opened the box.

Ordered different items over the last few years always a first class customer service from start to finish. Thank you.

Absolute first class service, thoroughly recommend. Thank for the service provided.

Speedy and efficient

Really excellent service as usual, and great products too!

Excellent online shop that has a lot of what I need very good service especially in these uncertain times

Great service and products thank you 👍

Very good service as usual from Scale Model Shop. Lots of harder to find stuff in stock at reasonable prices and a reward scheme for account holders…

Of all the orders I have placed (and there have been many during lock down) I have never received anything but great service. Delivery is always punctual and products are well packaged so arrive in perfect condition. On the couple of occasions I have had to contact customer service, they have been helpful and quick… Read more “Of all the orders I”

Friendly, accommodating, speedy delivery, excellent.

First time using your service and certainly not disappointed. An easy to use web site, excellent service and speedy delivery. Would recommend.

Great service as always………. Many Thanks…..

I have used Scale Model Shop several times now and each time the service has been exemplary.
Delivery whilst paid for has been prompt and the packages have been well protected.
I have been impressed with the stock that they always have and I have even been emailed when things have come back… Read more “I have used Scale Model”

Scalemodel shop had all the items I wanted in stock. They sent them to me within 12 hours of ordering them. I received them the following day.
Couldn’t recommend this company more, no excuses made because of COVID. Orders shipped and received within 48 hours, brilliant

Package came quickly and was well packaged. Im always happy with everything i order!

I cannot fault this company. Becoming my go-to online service as they have a great range of stock, including kits, paints and tools.
I must admit this time around there were a lot of paint and tool items showing out if stock- more than normal- but luckily they had everything I needed so I… Read more “I cannot fault this company.”

Excellent service as usual.

Always a pleasure to use the site. Delivery is quick and well packaged.

Everything was delivered quickly and as expected. Thanks.

Very good service as usual.
Arrived well packed on the specified day.
Can’t fault it.
Personally I would like to see filters added when looking at brands.
So if I go to Takom i get everything stocked but no option to choose just 1/35 for example.

Great service, fast delivery and all the goods arrived in good order. Thank you.

Quick delivery and a good price. The delivery company (Royal Mail) mashed up the packaging a bit but the product inside was ok.

Speedy service, good stock of paint (I found all I wanted in one place), sensible price including delivery. Thanks.

First order placed, but received efficient service, package delivered within two days.

Excellent prices & excellent service.

Everything as it should be with my order! Arrived on time and very well packed.

I have several orders from here recently and have had an excellent service and prompt delivery each time.
Would thougherley recommend to anyone

Easy to use website, competitive prices & able to buy all the products I wanted in one place.
Customer services (when I contacted them about a mistake I made when ordering) was quick, polite & efficient.
I will definitely be using them again.

Very good selection, reasonable postage and prompt service. I buy from here a lot !

Ordered and delivered with minimum of fuss, model actually arrived earlier than anticipated. Great service all round.

Excellent service! This was my second order. Goods despatched very swiftly and arrived on time on both occasions. Would definitely recommend. I look forward to ordering again once the rest of the items I have on my waiting list arrive in stock.

Easy to navigate order page, quick response, happy to purchase again in the future

Ordered my model on Good Friday and received it on the Wednesday after the Bank Holiday Monday. Well packaged and prompt. Can’t ask more than that, excellent.

very good

Great service always very fast delivery

So good to have this book, as I haven’t used Photoetched parts before. it goes int a lot of detail. First class service too.

Always good service from Scale Model Shop, impressed as usual. Orders are almost always on time, perhaps only a day later than expected occasionally, but that is no problem. The Mission Models red oxide paint was exactly what I was looking for.

I always get swift and excellent service

Excellent service, thank you. Your website made it easy to select the right Tamiya colours, and delivery was bang on time! I shall be buying from you again, now sadly my local model shop has closed for good. (Not Brexit, but COVID and poor quality products from China that are impossible practically to return)

Order was placed on Easter Sunday, even with the bank holidays the package was received on the following Thursday. Great service. Also the packaging was first rate as all the “fluids” were sealed in their own plastic bags to avoid spills etc. First rate service will use again.

Various order numbers. As ever, quick efficient service and goods well packaged. On the occasions when I’ve needed to speak to someone the staff are courteous and knowledgeable. Would recommend to all model enthusiasts.

A very efficient and fast service, with my completed order being sent out and delivered within two working days.

SUPURB COMPANY , WITH YOU EVERY STEP OF THE WAY. EXCELLENT COMMUNICATION AND WOULD NOT HESITATE TO BUY FROM AGAIN.

Great range of products and great service at a reasonable price.

Scale Model Shop is one of my top 3 UK hobby stores. Absolutely huge range of products. Competitively priced. Quick order turnaround. Importantly, my latest order included several wet items – liquid poly cements – and each wet item was individually sealed in heavy-duty black plastic. Everything arrived in good condition, but it’s good to… Read more “Scale Model Shop is one”

Great service from these guys. Everything a modeller needs is here

Superb hassle free order once again. Super fast delivery.

Prompt service and an excellent selection of kits, tools and everything else that you need for the hobby

5 star service as always.

Fantastic service and very informative on delivery and tracking updates.
I look forward to dealing with you again soon

Ordered several Hobbyzone bits from Scale Model Shop that were in stock.
All items well packed and dispatched quickly, arrived and constructed without any issues.

Speedy delivery and well packaged. Website shows what is and is not in stock so no surprises. Will order again.

The order arrived promptly and well packed with the paint wrapped in bubble wrap then sealed in a thick heat sealed bag.all in all a very good service.

As always ScaleModelShop delivers – great range of products and decent prices. I do wish delivery was a little quicker (hence 4 stars rather than 5) but apart from that a great company that has helped me stay sane in these difficult times …. thanks guys 🙏

It’s always a great experience shopping with Scale Model Shop, they carry a fantastic range and the pricing is pretty competitive. The customer service is always first class as well.

Arrived in good time, securely packaged. Definitely recommend Scale Model Shop. Prices very competitive.

I have just started out doing dioramas and found this store to be excellent value for money, choice and service.

My model kit of a U-2C arrived well packaged, and the delivery was very fast, I have purchased from the Scale Model Shop before and I trust them completely, I have had issues elsewhere, so I choose a shop that fulfils it’s delivery promises.

Easy to order and the items arrived promptly. Good service as always .

Excellent service , good prices and easy to order from the site. All items have been delivered within a couple of days and i have no complaints , my goto site )

Very quick and efficient service. Product was delivered within 72 hours of ordering.

As with each and every order I place with SMS, the process is seamless. Communication is good, shipping and delivery excellent. My GOTO for my modelling needs.

I have used there online service and it is first rate. The orders i have placed with them have always arrived in first class condition and a timely manner. There service is excellent. I have no hesitation recommending them to anyone and i will carry on using them myself.

Excellent product, exemplary and prompt service, all good, many thanks.

Usual fast reliable service.

As always quick and good range of quality products. Delivery costs for small numbers of items are high so have to wait for a bigger order.

Excellent fast efficient sevice….great. Thanks Martin👍.

Excellent service yet again, have used many times.

Fantastic service , my order arrived quickly , very pleased with service , will definitely using you again

Excellent service , thank you.

My order was delivered on time and in perfect condition. Waiting for my next order to be delivered.

Excellent service once again from Scale Model Shop, and fast detach times. I recommend these guys and will be using repeatedly.

Order arrived before i expected, everything i orded was in stock and it was well packaged

Spot on no nonsense, especially sent to the Glorious county of Lancashire, all the best team, try and cut the postage charges down that’s all.

Always got what I need and the prices are very good.

excellent

Great service. Fast and efficient delivery. Good choice of products

Amazing service as usual. Highly recommended.

Super fast delivery of paint set, well packed and arrived safe and sound

Prompt service of a good product.

From the huge range of products stocked now from Scale Model Shop, their service is first class from very competitive prices to very fast tracked deliveries.
Scale Model Shop for me must be the best online model shop in all categories.

After seeing an advert online for the Scale Model Shop I placed an order for Vallejo Model Air paints with them. Ordering through their website was easy and straight-forward and the items arrived within a few days via Royal Mail.
I will be happy to order from this supplier again in the future.

Great service with fast delivery and the kit was well packaged also great prices for the kits will buy from again. Thanks

The paint arrived promptly

Prompt, efficient service

Another good experience with Scale Model Shop – items arrived quickly and well packaged (especially the paints!)

Great and fast service.

I’ve ordered from the Scale Model Shop quite a few times now, always impressed their service and how quickly they get my order into the post. Excellent selection of models and goodies, my first choice in model shops 😁

SMS has continued to meet my modelling requirements on all counts. It holds good stock levels of what I seek at reasonable prices, and it despatches the orders promptly so they arrive within a few days. I would thoroughly recommend SMS to any scale modeller as the ‘go to’ online store.

Great service

Quick delivery and great price. Will be using again

First contact promising, albeit the second part of small order became ‘lost’ in ” back Office” for a few days.
Willing to see potential in new orders soon. Good Service.

Excellent service. Quick dispatch, good communication, well packed and protected.

The price of the product was great and the service was too. My order was dispatched during good Friday despite stating it wouldn’t be on the website which shows a level of reliability and passion from the team in my eyes.
One issue was the address asked for my street name before my house… Read more “The price of the product”

Hi,
Received my order quickly with contact every step of the way. Also have order tracking which is very useful. Fast becoming my favourite place to order from. Top service every time,
Thank you.

Items came quickly and packaged securely, as always no complaints

Excellent service and delivery as always. 🙂

Excellent service, quick and reliable. Very competitive prices and stock availability.

Good service as always; well packed and dispatched promptly.

Received my order within 24hrs of submitting it! Excellent!

Extremely good very fast and efficient service I have used scale models before and never had a problem . Highly recommended.

Lots of items in stock and dispatch quickly, little to compalain about!

A very quick delivery and most importantly for myself the items were very well packed. So no damage, will be using ScaleModelShop for future purchases.

Great service order arrived promptly. Thanks

I have to say without doubt SMS are one of the best online shops I have dealt with, and believe me I order quite a bit! (PS. Don’t tell the wife!! lol..)
My order was really well packed and protected in order to deal with the rigours of todays often near Neanderthal delivery drivers… Read more “I have to say without”

Fast efficient service.
Never let me down.

Have placed numerous orders now and have always found the service to be of the highest standard, from availability to packaging and the prompt shipping and receipt of the order.
Very pleased to date and would not hesitate to recommend.

My order arrived promptly and it excellent condition. It is always a pleasure to use Scale Model Shop and I recommend them to everyone.

It’s an absolute pleasure to give these guys my hard earned money! In a world full of internet resellers who don’t give a damn about customer-service, Scale Model Shop just never fail to impress with their professionalism. Their website is always bang up to date with stock levels, so you never end up with any… Read more “It’s an absolute pleasure to”

First time ordering from here – found the store when searching for a specific product on Google. Prompt delivery, and excellent price – will definitely use again.

Super fast service as always, very well packaged with paints & liquids protected from other items. I don’t think you can find better service anywhere, highly recommended to one & all.

The product was securely packaged and delivery was fast. Overall, I am satisfied by the quality of service.

Excellent product, I phoned before I ordered the guy on the phone was really helpful, even explained when I would get the compressor. – compressor itself is excellent really well built very well packaged.

Great service and prompt delivery. Fully recommended to any avid modeller.

All arrived safely, as ordered, and quickly.

Superb and timely service and good decision to ditch Trustpilot.
Good old fashioned business sense prevails..

Excellent Speedy reliable as always from Scale Model Shop (John and team) Thank you *****

Yes i was very pleased with my order everything from ordering to receivng my order was really first class

Been ordering from SMS for some time now & cannot find fault with anything. Every time it arrives within the timescale selected for delivery.
Well done 👍

Always top products great service with very quick dispatch a shop to recommend.

Order arrived quickly and in perfect condition. Would order from again.

Everything arrived very quickly, exactly as was asked.

Simply the best and most reliable scale model shop online in UK, where you can find novelties and keep yourself updated with the most common stuff.
Fair prices, and a super fast and professional service in a very good package (I mean litterally!) . Really-really recommended.

the order was just what i wanted and delivered in good time, Many thanks

Easy to use site, simple ordering process, quick delivery, well packed.

Despite ordering late and just prior to a Bank Holiday weekend the order came complete, well packed (and very welcome!) a couple of days later; this was excellent service! The product range and prices are similarly first class. In addition I discovered their Scale Modellers Forum a real ‘Win, Win’ situation!

No issues at all with the scale model shop.
Usually the items I require are in stock and promptly delivered

Found SMS early in first lockdown. Had several orders, all sent secure and arrived when they said they would. Pleased they use Royal Mail as a carrier as that tracking system works, unlike some other carriers who use systems that don’t work. Just waiting until some items come back into stock and then will place… Read more “Found SMS early in first”

Prompt delivery, well packaged, great service

I have had a number of orders through Scale Model Shop now and I am always deighted with how quickly the order is shipped and how well packaged it is. Good range of kit that is reasonably priced. Highly recommended.

Processed promptly with no issues.

Great range of products at a better price than I could find elsewhere. Very fast delivery and great service! Thank you!

Excellent service. Items dispatched promptly, and all in stock. Good online prices.

Another excellent experience with Scale Model Shop. Always a pleasure to do business, with brilliant service and very fast well packaged deliveries. Very Highly Recommended.

First class service as usual, many thanks

Excellent service. Very reliable, prompt delivery. Exactly as advertised.
I will use again.

Excellent range of products. Good quality and quickly received. Highly recommended!

Arrived promptly as ordered.

Arrived quickly, fragile and delicate items with extra wrapping and protection. Items priced well and good selection available. Thank you

Yet another prompt and well packaged delivery. Highly recommended!

Excellent stock levels with quick dispatch times and all at reasonable prices.

The ordering process was really easy, it was handled and sent out the same day. Arrived on time, and was well protected. Great service that I will be using again and again.

As ever, everything arrived safely within a few days. Many thanks.

From the choice of kits to the packaging, absolutely brilliant. Thanks Guys

Fantastic company. Everytime i need something Scale model shop has it. Website is so easy to use and their prices seem to be cheaper than where i was getting my things from, this has now made them to be my go to model shop. Everytime you purchase something you get rewarded points which you can… Read more “Fantastic company. Everytime i need”

Item exactly as described, arrived on time & excellently packaged. Highly recommended.

Always very good service and delivery.Always has what I need. Prices for everything is very competitive. Was disappointed with one supplier and have used these from then on.🇬🇧 Never disappointed with the range of kits,paints and accessories.

I searched for uschi van der rosten uk chrome powder everywhere, this is a tough to source product. Scale model shop to the rescue not only did they have it they got it to me in next to no time.
Excellent store with everything you could be looking for.

Excellent service and didn’t have a long wait for delivery
Parcel very well packaged 📦
All round a great experience

Excellent service

Doesn’t matter what I order I always get geat service it’s a credit to the people who run the shop

This order arrived very quickly (great as it is a Birthday Present). I have always found orders to be completed quickly and with no fuss whatsoever, any problems or queries are dealt with quickly and efficiently by the staff. The delivery was smooth and the items were well packaged with no waste! Thank you all… Read more “This order arrived very quickly”

Excellent service throughout, with prices to match…I will be returning for more in the future.