Contact Us

Please include your order number where applicable so we can help you as quickly as possible.

Contact Details

Scale Model Shop
White Rose Mill
Holmfield
Halifax
HX3 6SN

Telephone: 01422 405040

What3words: ///liked.pools.plates

Please note: We are an online-only shop and do not have a public retail store. Click and collect is available once your order has been placed online and you have received confirmation that it is ready.

Frequently Asked Questions

Can I have a VAT invoice?
Yes, you can download your invoice here.

I would like to return item(s)
You have 14 days to return any product(s) you no longer require. Items must be unused and sealed in their original packaging. Please complete our returns form, available here.

Do you ship to my country?
We only ship to UK addresses.

When will my order be shipped?
Orders placed before 11:00 AM are usually despatched the same working day. Orders placed after this time, or during weekends and Bank Holidays, may take a little longer.

When will my order arrive?
Delivery times are estimates and are not guaranteed.

Standard: 2-3 working days
Express: 1-2 working days
APC: next working day