Scale Model Shop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Scale Model Shop may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collectWe may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Product ReviewsWe will send you an email 10 days after your order asking you to leave a brief review of the products you have purchased, this is a one time only email and you will not be sent another email regarding the same order, we ask you to do this to help other customers that may want to buy the product.
Controlling your personal information
We do not store credit card details nor do we share customer details with any 3rd parties You may choose to restrict the collection or use of your personal information in the following ways: marketing emails will only be sent upon the customers’ explicit consent (check-box for newsletter registration) if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or use our contact form We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email firstname.lastname@example.org If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. If you are located in the European Economic Area, in accordance with GDPR data protection regulations, you have certain rights with respect to your personal data. You have the right to request access to your personal data and to correct, amend, delete, or limit the use of your personal data by logging into your account or by reaching us using the contact information provided below. Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority. We are fully complaint with the ICO (Information Commissioner’s Office) Reg No. ZA104560. For more information on their codes and practise, you can visit their website ICO (Information Commissioner’s Office) List of cookies we collectThe table below lists the cookies we collect and what information they store. No personal information is stored within these cookies
Cookie Name Cookie Description
_cart_hash Contain information about the cart as a whole and helps our software know when the cart data changes.
_items_in_cart Contain information about the cart as a whole and helps our software know when the cart data changes.
_session_ Contains a unique code for each customer so that it knows where to find the cart data in the database